Wunderschöne Villa im Ibiza-Stil mit großem Privatpool 12x8· Portitxol Granadell

The gardener is wonderful, he does a fantastic job and we are very proud of the outside area, which is immaculate! We would like to comment on the word "basic" which think would be more aplicable to a villa with no modern or new fittings. The kitchen was re-modelled in January 2016 (cabinets, appliances and floor), the beds and matmtresses were new in 2016, as was the furniture in the lounge and the curtains in the villa, the huge Samsung tv and the linen and beach/bath towels. The villa is very well maintained and was re-painted 2 years ago. Everything is set up so that guests have plenty of space for their personal belongings and room to make themselves at home, and we chose to keep the interior clean and clear without lots of un-necessary clutter. However, the villa is very well equipped, including all the usual kitchen equipment which you would find at home. Welcome packs are provided for guests who arrive late or when the shops are closed - we will also go the extra mile and on request we can have your food shopping placed in the villa ready for your arrival. Kind regards, Florence

Thank you Victoria for your positive feedback. A brand new fridge and freezer has been installed since the problems of failure. Unfortunately, the failure happened during your stay and above that you wasted some food. Therefore we have compensated the loss through a refund on your account. Welcome for another stay !

Thank you for the positive feedback of the outside area and inside furniture and accomodation of the villa and the nice comment about my communication. In a residential area, it is prohibited to make noise between 10PM and 8AM and even during the spanish siesta time from 2PM till 4PM. What a pity you didn't mention anything about these noisy tenants of our neighbour ! I would have contact the neighbour of course. The area is very quiet with the pine forest. Small issues, like screws on BBQ, wifi, are solved in some hours time. Strange thing, the coffee machine, we came just after your stay, and the coffee machine worked. Maybe wrong manipulation, can happen. That's why any question about the appliances are welcome. Anyway, we keep the new one we bought aside :) I'm very sorry for the small issues. During high season, it is sometimes more complicated to manage everything because earlier guests may have damaged some items and we have only 1 day to replace or repear things. But most of the time, we have charming, respectfull tenants and that's so nice ! Thank you too for having left the house properly!