7-Schlafzimmer Poolhaus mit Spa und Spielzimmer, Emerald Island, für 14 Personen

Hi Tracy Thanks for taking the time to leave a review following your stay - it's appreciated. We hope that you'll visit again soon and book with us for your next stay.

Hi Carolyn Thank you for leaving a review following your 3 night stay over Memorial Day weekend. We are sorry that you had such an unpleasant experience. We will pass on your feedback regarding the mattresses to the owner of the property to ask them to renew/upgrade. The owner has now upgraded the TVs in the bedrooms. The flies are a problem at the moment, and appear to be caused by how often the trash is being collected and the way that some guests are dropping trash (un-bagged) into the trash cans in and around the homes. The check in that you are complaining of is presumably at the security gate at the front of the resort. On holiday weekends, the lines at the security gate do get long and take some time to get though. Unfortunately, the resort security gate is not something that we have any control over as we only manage certain homes on the resort.

Hi Terri Thanks for taking the time to write a review following your stay at "Palm Key Villa". The owner has upgraded the old box TV's following your feedback with newer, 32-inch Smart TVs in those bedrooms. We do charge an additional daily fee to pay for pool heating, to cover the utility cost to the owner. This is described in the advert, so we are sorry if you missed it when you booked. We are sorry if you expected a grill to be provided - that isn't shown in the advert. We do not leave grills at the home to avoid them becoming dirty and infested. Instead, we rent clean, fully charged and maintained grills through a third party to guests who want a BBQ. The flies are a problem at certain times of year, and particularly if guests don't dispose of their "wet" food waste and drinks down the waste disposal unit. Some guests unfortunately just toss their food and drinks into the trash cans without emptying or bagging it, which causes flies to be attracted. We have (since your stay) implemented a new policy and provide additional, strong, 50-gallon trash bags in the home for trash from guests staying at the home. We hope that you will come and stay with us again in future. Please remember that you can get a returning guest discount off your stay and save money when you book with VillaDirect next time.

Hi Oscar Thank you for taking the time to write a review following your stay at this property. We are very sorry if you found the home was not clean as that is not our usual standard. Clearly something has gone wrong on this occasion. We can't see any notes on the reservations or guest services system that you called in with problems during your stay, so we're a little puzzled by the problems you seem to have encountered? We would always be happy to come and fix any problems that guests may have during their stay at the homes we manage. Since your feedback, we've been back to the property to check and all of the games in the games room are working (sure, the pool table needs to be recovered, but it works). We hope that you will come and stay with us again in future. Please remember that you can get a returning guest discount off your stay and save money when you book with VillaDirect next time.