Vermieter-Kommentar: The management company had kept this tenant in touch with updates from the power company as the power went out at 12:33 PM Sunday, Apr 15. The power company first estimated for a fix was 2:30 PM. At 2:04 PM a text was sent saying more crews were being dispatched to handle the problem, which should be resolved by 6:00. At 3:26 the guest began complaining wanting compensation. He was told let's see what happens by 6:00PM.The management company was working to find a suitable hotel to move them to should the power not be on by the final 6:00 PM time. The wind was very strong that day and the power was knocked out by a tree limb taking down a wire for 66 homes. The management company tried to call, was sent to voice mail, and text to get the attention of the guest at 5:15 PM to ask which hotel they would feel more comfortable with. He first sent her to voice mail, then finally answered and said they were at dinner and was very unrealistic and nasty, yelled at the management person saying he did not like her attitude, then he hung up. At 5:33 PM he was text that the power was back on. He professes to be a successful hospitality person, and was extremely nasty. This is one of the earlier neighborhoods in Naples near the beach which is changing to all homes now being built in the $400,000+ category. All of our guests have enjoyed the home over the years we have successfully rented this home. At 4:21 PM that same Sunday afternoon, after several texts back and forth, the guest text "and it just gets better...the trashy neighbors have a car stereo so loud it is rattling the glasses in the cupboard". These neighbors have been there for years and never caused any of our guests any issues. They do have a barbecue on their vacant lot on the other side of their home, with family and friends, from time to time. There were witnesses to the handling of this situation. Attempts were made but were not able to be presented. He hung up case closed. Tuesday (day 6 of 7 night stay) 5:14 PM the night before departure guest said the dryer was showing vent obstructed. Asked to take out the the lint trap to see if was clear of lint, or perhaps the dryer had been pushed back too far. They were asked how it worked earlier in the week as maybe if not used it may have been a glitch from the power outage. Guest got enraged said they dried things outside. They were to have contacted mgmt if anything was wrong ASAP. It just shows as hard as you try, some people cannot be satisfied.