4/10 – Schlecht
Yehuda G.
28. März 2024
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
Disappointed and misrepresented
We arrived at the apartment to find that it had been misrepresented in the listing. It was listed as 6 beds and there were only 4, with no place for any additional beds. 2 of the beds were broken (missing nearly half of the supporting slats), and mattresses and linens were soiled and disgusting (stains of all sorts). After our first night, we were told the beds had been fixed. One of my children sat down in the bed, and immediately fell through to the floor - the bed had been lowered from its original position, ostensibly to hide the fact it hadn’t been truly fixed. Additionally, within our first 24 hours, we found multiple cockroaches in the apartment. After our 2nd night, we had enough. We were in the process of looking for a new apartment elsewhere, and after demanding either our money back or a bigger apartment, which at first we were not given, we were eventually given a larger apartment in the same building. The new apartment was bigger and nicer, although it did have some issues as well - the toilet would flush endlessly and I had to fix that myself, and also some of the linens were soiled as well. Additionally, there was broken furniture and the apartment was poorly cleaned after the last renters left (we found lots of food in and under the couch).
While the location was fantastic (1 block from Ben Yehuda), I would rent through somewhere else the next time I am in Jerusalem.
Yehuda G.
Aufenthalt von 15 Nächten im März 2024
