Exklusive große Familienvilla, 4 SZ, privater Pool, in ruhiger gehobener SW Lage

Many thanks for the review. We look forward to seeing you again.

We are very pleased that you enjoyed it. We will do everything to make your stay as pleasant as possible. The quiet very friendly neighborhood fits this. Best regards Brigitte and Thomas

I am glad that you had a wonderful vacation in our Villa Chayenne. We have furnished our Villa Chayenne with great attention to detail and so we are pleased that they liked our house so much. We look forward to you visiting us again in the future. Best regards Brigitte and Thomas

Dear Robert, we are glad that you had such a good time with your friends. We also try very hard to make the precious vacation as pleasant as possible. We are very happy to welcome you again. Kind regards Brigitte

Dear Vincent, thank you very much for the super review. It is true that we also have information for our German guests on site, but if you browse a little in the house file, all information is also in English. We look forward to you coming back to us again. Kind regards Brigitte and Thomas

Dear George, Thank you very much for the great review. You have described everything in great detail so that future guests can get a good picture of our Villa Chayenne. It was a great pleasure for us. You are welcome to visit our Villa Chayenne again. Best regards Brigitte

Dear Diane. We are very happy about this meaningful rating. Especially because we are very effort about our guests. We are pleased that we can say welcome to you again in 2019. Many thanks. Brigitte

Dear Ann, thank you very much for the very good review. We make every effort to ensure the satisfaction of our guests and look forward to welcoming you again in the future. Best regards Brigitte

Dear Renee. Thank you for the good review. We are always very happy when our guests are satisfied. Because this is your time your vacation. Just as we want to feel comfortable in our Villa Chayenne, we want the same for our guests. That´s a goal. Best regards Brigitte

Dear Jeff. Thank you very much for this good review. We also do everything we can to make our guests as comfortable as possible. You will be informed about the electricity flat rate before booking via the rental contract. The electricity flat rates (for the included electricity) are common in Cape Coral. Because the electricity consumption of the tenants is very different, because it depends on so many factors. The garbage disposer always cause problems in the rental, so we deliberately decided against it. This is simply for your explanation. Thank you again for booking our Villa Chayenne and also for the very nice correspondence we had with you prior to arrival. Sincerely Brigitte

Dear Don. Thank you very much for your review. We would like to comment briefly. Electricity consumption is always a special situation. First of all, there is an allowance for you from us, this is 25.00 USD for 7 days. The electricity consumption depends on your individual needs. Many factors play a role here, air conditioner, pool heater, open doors or windows etc. Electricity has also become expensive in Cape Coral. We are sorry that you did not feel comfortable on our mattresses. We did not purchase the master mattress until August 2022. So it is because of your sleeping experience which was probably not like home. As far as cleaning our home, we get nothing but positive feedback and I am very familiar with the thoroughness of our cleaning lady. However, when I walk through our house with my white socks without shoes, the socks are also dingy afterwards. You just walk through with street shoes sometimes. Your impressions make us sad, because we could not adapt to your habits and preferences. We are really sorry about that, because guest satisfaction has a high priority for us. Best regards Brigitte from Villa Chayenne

Dear Judy. We thank you for this great review. It is so detailed and accurate. We are so happy about it. And we are glad that you felt so comfortable. Because that is our goal, that our guests feel very comfortable and enjoy their vacation. King regards Brigitte

Thank you for your feedback. While we regret your assessment, we want to clarify some points. | Regarding your dog: VRBO allows pets to be registered during booking; our nightly dog fee is clearly stated. Guests usually contact us beforehand to avoid misunderstandings. | Check-in: Every guest receives detailed digital info before arrival, including personal check-in. Our property manager also contacted you via SMS the evening before arrival, which you confirmed. | Air conditioning: The unit was set to 66°F, risking freezing and damage. We’re glad this was caught early. | Electricity: The rental agreement includes an allowance; only excess is charged. Many Florida homes charge electricity separately. We find our model fair and transparent. | Minor issues like a faulty screen door or TV/Wi-Fi problems would have been fixed immediately. Our management is available during normal daytime hours—a quick call would have sufficed. The sliding door was serviced last winter, so the claim it was broken is hard to understand. | House style: The furnishings reflect a traditional, cozy American style, as shown in photos. We understand it may not suit everyone, but you booked our home, likely due to our last-minute offer. | We take feedback seriously, but since 2009 have had mostly positive reviews. Yours is an exception. | We wish you well for future travels, perhaps in a home better suited to your preferences. | Tip: Please register your dog next time. Fair and honest. | Best regards

Thank you very much for your review. We are happy to comment on it. :-) We and our Property Management make every effort to ensure the satisfaction of our guests. A non-stick coated pan is indeed not in our house, and has not been since 2009. There has never been anything negative to report. Well, it's not your home. You could heat the pool as you like. Only when it's colder in Florida in winter and there are fewer hours of sunshine can the pool be a little colder. We ourselves were in our house before them and it was 88 degrees Fahrenheit in the pool. Our property manager probably gives the advice not to cool the house colder than 74 so they don't have to buy a new A/C or pay for an expensive repair. Because A/C icing is possible. We were not asked about this point by guests beforehand either. You forgot to mention our allowance on the electricity bill. Yes, guests replace the gas for barbecues as we do not have a hotel business. I am sorry that this was not to your satisfaction. Our neighborhood is unkempt, which is not true, which is also what the older reviews shows. Now we come to our communication: Firstly, you booked for 2 people and traveled plus 2 children and a nanny. Unfortunately, they stood out. With VRBO/Home-Away you can already specify how many people you are traveling with. I would also like to mention here that we had to send several reminders for the final payment. We were happy to allow you to check in early, without a fee. You were already gone on the day of check-out. Otherwise our property management could have talked to you about the two damages (microwave top is loose, smoke detector cover missing). I didn't leave my annoyance about your familiy not booking in your review as we came to an agreement. Best regards Brigitte

Liebe Familie B. Wir freuen uns sehr über diese ehrliche Bewertung. Was sie geschrieben haben, ist genau das, was wir uns für unsere Gäste wünschen. Zufriedenheit und Erholung. Wir machen weiter so, damit unsere Gäste ihren Urlaub genießen können. Wir freuen uns schon darauf, wenn sie wiederkommen. Herzliche Grüße Familie Schmidt

Herzlichen Dank für diese super Bewertung und das Feedback. Wir freuen uns sehr darüber, dass Sie uns in 2016 wieder besuchen. Dies gibt uns die Sicherheit, dass wir alles Wichtige tun, damit unsere Gäste einen schönen Urlaub haben und wir somit alles richtig machen. Natürlich auch für unsere zukünftigen Gäste. Herzliche Grüße Thomas und Brigitte Schmidt

Herzlichen Dank für Ihre klare Empfehlung. Es zeigt uns immer wieder, dass unser Service bei unseren Gästen gut ankommt, darüber freuen wir uns sehr. Ihre Familie Schmidt

Vielen Dank für Ihre tolle Bewertung!! Wir kümmern uns darum, dass Sie sich auch in der Ferne ganz wie zu Hause fühlen. Selbstverständlich wollen wir Sie gerne wieder als unsere Gäste begrüßen! Wir freuen uns schon jetzt auf Ihren nächsten Besuch. Herzliche Grüße Ihre Familie Schmidt

Liebe Familie Schomann, herzlichen Dank für diese freundliche Bewertung. Wir freuen uns sehr, dass Sie zufrieden waren. Was wir dafür tun können, machen wir vom Beginn der Buchung an. Wir freuen uns schon darauf, Sie zukünftig wieder begrüßen zu können. Bis dahin herzliche Grüße Thomas und Brigitte Schmidt

Vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie sich wohl gefühlt haben und somit auch einen schönen erholsamen Urlaub hatten. Dies freut uns sehr, denn so soll es auch sein. Herzliche Grüße Brigitte und Thomas Schmidt

Herzlichen Dank für ihre überaus ehrliche und positive Bewertung. Sie haben in Kürze alles Wichtige notiert. Darüber freuen wir uns total. Unsere zukünftigen Gäste können sich gut daran orientieren. Sie sind herzlich Willkommen, besuchen Sie uns gerne wieder. Ihre Familie Schmidt

Vielen Dank für diese ausführliche Bewertung. Wir freuen uns über zufriedene Gäste. Somit stellen wir auch - wie hier erwähnt - ausführliche Informationen für unsere Gäste zusammen. Hier geben wir natürlich unsere persönlichen Erfahrungen an unsere Gäste weiter. Wir freuen uns, Sie zukünftig wieder begrüßen zu können, ihre Familie Schmidt

Unser herzliches Dankeschön an unsere Eheleute S. für ihre positive Bewertung. Wir freuen uns sehr, dass sie sich während ihrer Hochzeitsreise sehr wohlgefühlt haben. So soll es sein. Die vielen positiven Bewertungen unserer Gäste sprechen eine deutliche Sprache. Mieten auch Sie direkt bei uns und gönnen Sie sich einen perfekten Service und eine persönliche Betreuung von Anfang an. Wir stehen Ihnen jederzeit mit Rat und Tat zur Seite. Gerne unterbreiten wir auch Ihnen ein verbindliches Angebot ohne Überraschungen und versteckte Nebenkosten.

Vielen Dank für die positive Bewertung. Diesen Dank geben wir selbstverständlich auch an unsere Hausverwaltung weiter. Wir bemühen uns sehr um die Zufriedenheit unserer Gäste. Wir möchten, dass sie sich in ihrem Urlaub genauso wohl fühlen, wie wir auch in unserem Urlaub. Und dazu gehört unter anderem die Sauberkeit und auch der Vor-Ort-Service. Dies ist für uns selbstverständlich. Familie Schmidt

We are grateful to Sandra and Hakan for the positive review. We do everything to make our guests happy. Thank you.