Ausgezeichnete private Southampton Estate Nightly Midweek Specials

It’s unfortunate that some guests look for opportunities to extort their hosts for refunds for a couple of hours of a (4) night stay inconvenience. Notice this guests only complaint was that he wasn’t compensated for an honest error that I acted on immediately and rectified within hours. The J has never received such a low rating as their intent is to hurt the host even though they never complained about anything else during their four day four night stay. How is this a fair review? Hosts are human and make errors. It’s how the hosts resolve issues that should be considered. In over seven years of obtaining nothing but 5 star reviews this was bound to happen. I guess it’s impossible to please everyone.

I have never received anything less than a 5 Star review when sharing my estate property which includes at least 75 other bookings from competitor rental platforms. However, your issue has nothing to do with my home, property, or your rental booking but rather a misunderstanding regarding your on-site wedding fee which is separate and apart from your rental. This miscommunication was a result of two separate booking requests when you initially inquired. When I reviewed your booking months later, I completely forgot about your initial request and what we discussed regarding your wedding. It was a simple and honest error, and upon discovery, I returned your funds immediately. I certainly did not expect to receive such a negative review and accusing me of being dishonest or looking for a money grab was completely uncalled for and inaccurate to say the least. After hundreds of rentals and obtaining Premier and Super Host status four years in a row, It is evident that I am not described with such major character flaws by any other guests. Although this situation was unfortunate, I do wish you both all the best. Joseph