Kutscherhaus in Galway

Thank you so much , Helma for taking the time to describe your stay in the Victorian Coach House and delighted you enjoyed your Stay We appreciate flagging issue with one of the three showers rooms which has now been investigated and resolved

Thank you for taking the time to let us know that you enjoyed your Stay in the Heritage Coachouse we are always trying to improve visitor experience and welcome your comments kind regards John & Finola

Thank you for taking the time to describe your stay we really appreciate it and hope you enjoy Newgrange and your night in Dublin best of wishes John & Finola

Thank you for taking the time to write your experience of the property which I do have to come out with hands up that the booking was not flagged so we were trying to play catch up when the guests arrived The property was cleaned and ready but we would always have the heating on in advance but had not in this instance . The situation was rectified immediately and the owner (lives on site) and checked with the guests who said that they were happy with everything. We rely on and welcome feedback from guests so if there are any issues that arise ( heater not on or working - this time of year , mid November , sometimes rads need to be freed) PLEASE make us away of it at the time , message us, these are all easy things to correct but happy that you were warm enough and enjoyed everything else about the property and the location worked for you. Kind Regards John & Finola

Thank you for taking the time to let us know of your experience prior to your arrival , we did inform you that the Coachouse was not available for your stay (3 bedrooms) but we were delighted to upgrade you to one of the Villas (2 bedrooms each with luxury bathroom ensuite) and also a third bedroom with private bathroom so your boys would not have to share a bedroom. You certainly gave no indication at the time that you were not happy with the arrangement as offered and the complimentary guinness which we joked about. There was no issue with hot water during your stay that we were made aware of at the time but the internet was intermittant due to the storm conditions on the 4th October . I am really sorry that the experience did not live up to your expectation and if we had any inkling that you were dissatisfied in any way , we would have welcomed the opportunity to refund you and for you to get alternative accommodation . with every best wishes John & Finola Cooke

Thank you for taking the time to describe the property Delighted you enjoyed so well and welcome back again any time best of wishes John & Finola

Thank you to Michael and family for taking the time to describe your experience of staying in the Lisdonagh Heritage Coachouse greatly appreciated John & Finola Cooke

Clearly I am very surprised at the Travellers account of some of the details during their Stay at the Coachouse Firstly , the key is left in the inside door of the property so as not to tie guests to a specific arrival time I do always try to be on site and greet guests but it is not always possible however , the property was ready for the guests on arrival They arrived in the early afternoon We had had a full changeover that day and I was awaiting towels which generally guests do not require immediately on arrival The guests had their full quota of towels as soon as they were ready . Unfortunately they did not tell me about there was an issue with the hot water (somebody had inadvertently turned off the boiler) until the following day even though I had given them information on grocery shopping and any information they requested and they knew where to find me for any queries . Once the issue was brought to my attention , it was rectified immediately At a loss to understand what was reproachable about waving them goodbye or the assertion that they were "ignored" if guests wish to engage , I enjoy very much , but only at their behest kind regards Finola