Galway Villa - Inisfree

Thank you , Heidi for taking the time to describe your Stay in Lisdonagh Carriagehouse , We really appreciate Best wishes until we welcome you in the future , John & Finola

Thank you for taking the time to tell us of how you experienced your Stay we totally rely on your feedback. Please let us apologise for any unintended offence which you may have misconstrued , I am so sorry My husband has encountered and worked with many Jewish people and he is always singing praises about how talented and driven as people and is very complimentary and full of admiration so as I was not there I cannot say only that there was definitely no offence intended Regarding the two communications in advance of your arrival re payment , that is sent automatically by the booking platform in my name as host but not by me. I apologise that communication from me was not to your satisfaction prior to your arrival and during you Stay. We do not get eveything right all of the time , but we do try to be here for any guest requirements and to sort out any issues that may arise. Thank you for you lovely comments about the beauty of the location and the high standard of fit out and furnishings as you say , it is a restored heritage building in the Countryside with timber windows that can be opened and closed but we do have a full houskeeping department that spend many hours preparing the house for guests. Kind Regards and every best wishes , John & Finola Cooke

We are delighted to have the opportunity to respond As the description set out by the writer is totally in conflict with her response at the time. The guest for due to stay for 3 nights in a self catering cottage On arrival, I explained the situation to the guest abd showed tje alternative for the first night OR I could compensate her for the first night or the full 3 days. I gave her plenty of time to decide having seen what was on offer She came back to me in tje positive Saying "we will make it work" She had separate entrance and Two full bedrooms abd two bathrooms in a separate wing of the house And full use of kitchen, living room I spoke with her twice that evening once when she said felt rejuvenated after fabulous shower abd I came from work after 10 and we chatted a little in TV room, . The accommodation she had booked was ready for her at 11am And the two ladies got their bags moved in. Startled by the review, as totally at odds with how she behaved at the time Unde difficult circumstances, I did everything humanly possible abd she had the choice to accept or decline Unfortunately impossible to manage unrealistic expectations Thankfully, this experience is the only exception of truly wonderful, delightful, happy guests of 2019 and though upsetting to read an edited version of events, clearly there are underlying issues with this person Whom I wish well and future resolution and happiness Kindly Finola

Thank you for taking the time to describe your experience of staying in Inisfree Villa kind Regards John & Finola