Poipu Ferienhaus Blick auf die Berge und den Garten * Kahala 832 *

Mahalo for your kind review! We’re so happy to hear everything met your expectations and that you had a great experience with our team. We truly appreciate your feedback and hope to welcome you back again soon! Warmest aloha, The Suite Paradise Team 🌺

Mahalo for your kind review! We’re so glad you enjoyed the private top floor unit and the easy access to Poipu Beach. It’s such a special place to spend your days. We hope to welcome you back again soon for another relaxing stay! Warmest aloha, The Suite Paradise Team 🌺

Mahalo for your kind review! We’re so glad you enjoyed the great location, well stocked kitchen, and smooth communication throughout your stay. Thank you as well for the note about the bathroom fan. We’ll be sure to share that with our team for review. We truly appreciate your understanding and are happy it was just a small detail in an otherwise wonderful stay. We’d love to welcome you back again soon! Warmest aloha, The Suite Paradise Team 🌺

Mahalo nui loa for your 5-star review! We’re so grateful you chose to stay with us and thrilled to know you had a wonderful experience. Your kind words mean so much to our team. We look forward to welcoming you back to Poʻipū for more relaxation, sunsets, and island memories. Until then, a hui hou!

Mahalo for sharing your feedback with us. We’re glad to hear you enjoyed the location and had a positive experience with our front desk team. We’re sorry the condition of the condo did not meet your expectations. Your comments regarding the need for updates and improvements are important to us, and we will be sharing them with our quality assurance team for further review. We truly wish we had the opportunity to assist during your stay, as our team is available daily and always happy to help address any concerns in real time. Thank you again for your honest feedback, and we hope to have the chance to provide you with a more enjoyable experience in the future. Warmest aloha, The Suite Paradise Team 🌺

Thank you for your taking care of the property and choosing Suite Paradise in Poipu for your Kauai vacation. We hope to host you again soon. Mahalo nui, Seannie

Thank you Domien

Mahalo nui loa for your great review! We’re so happy to hear you enjoyed the spacious layout, convenient location near beaches and restaurants, and the cleanliness of the unit. The reserved parking right in front is definitely a favorite convenience for our guests. We truly appreciate you choosing Suite Paradise and would love to welcome you back for another relaxing stay.

Thank you so much for choosing Suite-paradise Poipu for your Kauai vacation

Hosting you at Suite Paradise in the breathtaking Poipu was a delight. Our dedicated front desk, housekeeping, and maintenance teams were always on hand to swiftly address any questions or issues you had during your stay. We hope you felt the full warmth of our Suite Paradise ALOHA! We are truly grateful for your 5-star rating and hope we have earned it. 🌟 If you believe we did not fully meet the 5-star standard, please feel free to send us a private message with your suggestions for improvement, as we highly value your feedback. To show our gratitude for your business, we are pleased to offer a 10% discount on your next booking with Suite Paradise. We eagerly anticipate your return. Mahalo! 🌴🌺

We are sorry that this situation resulted in such a disappointing and frustrating experience for you. We understand that being required to relocate during your stay and subsequently receiving charges related to your reservation created understandable concerns. However, we would like to respectfully provide additional context and clarify several important details regarding this incident. During your stay, a significant plumbing and sewer issue originating from the unit you occupied was discovered. While the issue may not have been immediately visible from inside the condominium, it required immediate professional attention and resulted in damage extending beyond the original unit. A licensed plumber inspected the situation and provided professional findings regarding the cause of the blockage and resulting damage. Suite Paradise has submitted the plumber's findings and the necessary supporting documentation to VRBO Support, and VRBO Support is aware of and involved in the review of this matter. It is important to clarify that you were not charged for the plumbing repairs or the damage caused by the plumbing incident. Because the incident affected additional residences, Suite Paradise is continuing to work with the individual owners and affected parties regarding the costs associated with repairs to the original property and the units impacted below. The total costs associated with this incident extend beyond the amount charged to you, and those additional repair expenses have not been passed on to you. Instead, in an effort to assist and minimize the financial impact to you, the amount you are responsible for is limited to the difference associated with relocating your remaining stay from the original accommodation to the replacement accommodation. Additionally, Suite Paradise removed certain standard fees that would normally apply in connection with the change in accommodations in an effort to further reduce your cost. The charges were therefore not for replacing old plumbing, repairing pipes, or covering the damage to neighboring units. They relate specifically to the change in accommodation after the original unit could no longer safely and reasonably remain available for the remainder of your stay. We recognize that there was frustration regarding the timing of communication and the review process. However, the additional time required was necessary to gather the professional findings, review the circumstances, and coordinate the information with the appropriate parties. The documented findings ultimately determined the outcome of the review, and the matter has been supported by the professional assessment and documentation provided to VRBO. The decision to relocate you was not made lightly. Once the plumbing emergency was identified, immediate action was necessary to prevent additional damage and allow the appropriate repairs to begin. Our priority was to ensure that you had another accommodation available so you could continue and complete your vacation. Suite Paradise takes concerns regarding billing and guest experiences very seriously. We respectfully disagree, however, with the characterization that we acted dishonestly or charged your card without cause. This was an unusual and unfortunate situation that required immediate action, professional investigation, coordination with multiple property owners, and review by VRBO Support. We genuinely regret the disruption this incident caused during your vacation. At the same time, we believe it is important for future guests to understand that Suite Paradise worked to limit the financial impact to you by not charging you for the plumbing repairs or the additional damage caused to other units, while also reducing applicable fees associated with your relocation. Mahalo for allowing us the opportunity to provide additional context regarding this unfortunate situation.

Thank you for your feedback and choosing Suite Paradise for your vacation needs. We look forward to hosting you again soon.

Mahalo nui loa for your wonderful review! We’re so happy to hear you loved staying here and enjoyed the relaxing area of Kauai, along with the nearby dining and grocery options. It’s great to know you appreciated the beautifully maintained resort grounds, the pools and hot tub, and that your unit was well stocked with everything you needed, including kitchen items and beach gear. Thank you for choosing Suite Paradise. We would be absolutely delighted to welcome you back and host you again on your next visit.

Thank you Gail , we apologize for the inconvenience regarding the Poipu Kai association hot tub, we did offer alternative off-site to access a beach style pool and hot tub, the condo priced with the actual furniture photos which is very low for 1 bedroom condo in Poipu

Aloha and Mahalo for your feedback and rating regarding your stay in Kahala 832, your feedback is very important to us to improve our service. Thank you again and we hope to see you again soon. Mahalo Nui Loa Suite Paradise Poipu

Thank you Shane

Thank you Neil

Thank you Robert

Thank you Jeremy

Aloha Pavlo, Thank you for sharing your feedback and rating regarding your stay in Kahala 832, we are glad to hear you enjoyed your vacation and we hope to see you again soon. Mahalo Nui Loa Suite Paradise Poipu

Aloha and mahalo for your feedback and rating, thank you for choosing Suite Paradise for your vacation in Poipu. Aloha Nui Loa