Spielzimmer, Haustiere erlaubt, A / C, 8 unbegrenzte SHARC-Pässe

Thank you for staying with us. We look forward to your next visit.

We are so happy you enjoyed your visit and your home and we look forward to having you visit us again in Sunriver, OR!

Sounds like a wonderful time was had by all. We look forward to your next visit.

Hi Stephen, We hope you had a wonderful time and enjoyed your stay. Come back and see us again

YAY!!! It sounds like you and your family made some wonderful memories. We look forward to your next visit!

Like us on facebook, we would love to see some photos of your trip! Sunset Lodging

Thank you for staying with us. We look forward to your next visit with us.

Thank You for your review, Meredith! We are so happy to hear that the home fit your family and that you had a wonderful time with no issues, Come back soon!

Thank You for your review! We are glad to hear that you enjoyed the sun room and great location and hope to host you again in Sunriver!

Tim, We are so glad that everyone had a wonderful time. Having a place for the kids to call their own is always a plus. We will forward you suggestions on. We more than value them. We hope that you and your family will visit Sunriver again soon.

Hi Marci Thank you so much for the kind words and great review. However, we are not the Sunriver resort or part of the Sunriver resort. Can you please send us a list of maintenance items we could address at the home? Our guests thoughts and experiences are what help us make changes going forward!

Thank you so much for your feedback. We will forward it to the homeowner so it can be addressed. We look forward to your next visit.

Hello Leta, Thank you for your review of Cherrywood 21. We apologize that there were not enough dishes for your party. We will pass along this information to the owner. If you ever encounter this issue again, please do not hesitate to call us and we can bring out more dinnerware immediately. We will also report the hall step to our maintenance department in order to avoid this disturbance in the future. We hope you'll return to Sunriver soon and hope you'll give us the chance to provide you with an excellent home in the future.

Thank you for your feedback. This is not the standard we like to have within any of our homes. We would have loved the opportunity to address this while you were here. Please know that we are available 24/7 either in the office or by our after-hours phone. We want you and your family to always enjoy your Sunriver experience. Please know that we will notify and discuss this with the proper personnel.

We anticipated something like this when you got upset at staff because they would not let you check in an entire day early for free. So, we will respond in kind. The first line in the descriptions states - "Cherrywood #21 is a spacious 3-bedroom vacation dream home with 3 bathrooms, a loft, a game, and a sunroom." which doesn't align with your 2 bedroom description above. The ONLY thing that you contacted our staff about is the A/C not working. You messaged us on the VRBO platform, we responded, but you did not. You called the night phone, and was very rude to him as well. Our maintenance tech was dispatched and the A/C was fixed. The tech also added two portable A/C units to assist in the loft area while the air conditioning was cooling the home. While maintenance was there, you did not mention the sleeper sofa or any of the other issues you mention. He would have gladly assisted in anyway he could, but again you said nothing. Lastly, all the comforters were covered in dog hair, from the pet you brought. There was no pet from the previous guest. One of the comforters even had a cigarette burn , ruining the comforter. This was WAS NOT PRESENT, prior to your stay. This also violates the NON-SMOKING policy of the home and of Sunriver. You stated that you took photos and yet you did not provide them to office staff. Again, we would have loved to address anything that may have arisen during your stay, however, we were not given any opportunity whatsoever. The guest who departed before your stay, had a wonderful time and experienced none of the "issues" you did. Customer Service can only be provided when given the opportunity and your tone with each staff member indicates your level of respect for the service industry.

Hi Sandra, We are happy you enjoyed your visit to Sunriver. Come back and see us again.

Hi Todd. We are so glad you enjoyed your stay here in Sunriver. Cherrywood 21 is a great place for relaxing and enjoying the quiet here. Please come see us again soon. Thank you for the great review. Bonnie

We are so glad you enjoyed your stay. We hope that we can help you with your next visit to Sunriver.

Karen, Thank you for bringing these items to our attention. I will ensure this information gets passed along to the appropriate parties. We hope you were able to enjoy your visit in Sunriver.

We are sorry to hear that you had issues during your stay, if you are staying with us and find that you are having any problems at all, please do not hesitate to give us a call and we will send our maintenance team out to try and remedy the situation. I am forwarding your comments to my maintenance manager so that he can check on the issues you reported.