Schönes, sehr privates, modernes Cottage aus Stein mit fantastischem Blick

What can I say Ed & family! Thank you so much and you're always welcome back! Ross

When the first email came in from the guests stating that "we (the guests) are not serial complainers" I knew instinctively the type of guest I was dealing with. They initially did have a plumbing issue which was sorted and as a gesture we refunded the Towel Rental in addition to not charging a Pet Fee That was despite the fact that they accused us of hiding the Towel Rental Charge which they subsequently reversed, without apology, when I showed them they were mistaken. This is in addition to having more beds made up at the last moment, resending papers out that they said I hadn't sent, which I had etc. So it was very clear how this was going to end. They even accused me of "Have you fallen out of love with the house?" because we had a For Sale sign up. That comment was quite offensive but I remained courteous. The final nonsense is the fact that a house was built in the field next us in 2024. This house is 25 metres away at its closest point and largely obscured by a mound yet they seemed to have a problem with this. Interestingly, we have two families coming back this year from the UK both of whom stayed in Reen Cottage in 2024 whilst the house next door was being constructed! Bearing in mind all outside construction is finished this proves that any reference by the recent guests to misleading information is in itself grossly misleading and grossly unfair.

Thanks Sinead for the review. I'll attend to those small items asap. Ross

Two stars is a major overreaction to a couple of minor issues which she chose not to to contact the manager about. If she had done so, which most guests do if anything arises, they would have been dealt with instantly and no doubt she wouldn't have left quite such a scathing review. As to the rubbish complaint, that's just plain daft as there's no collection locally and the dump is on the way back to Cork/Dublin and doesn't seem to upset any of the other hundreds of guests we've had over 25 years.

Thanks for your largely positive review of Reen Cottage and I am delighted that you enjoyed the visit and the area. I would just like to address the few minor points that you made. The guest is correct in that the house was previously occupied last September however the implication is that the house had not been cleaned since then and that is not fair, as it was fully cleaned the weekend before they arrived. Part and parcel of West Cork and it's rural nature is that it is the "Spider Capital of Ireland" so literally if you clear webs 24 hrs before an arrival, the Spiders rebuild them within 24 hrs! They are also building them when the guests are there. You also mention finding some Queen Wasps which again is part of rural life In Ireland. They hibernate over the winter in houses and leave (or are killed!) in the Spring. However when the heating is switched on mid Winter, they think Spring has arrived and they make a slow and ponderous appearance normally to get smashed with a Newspaper! I honestly think it was hardly worth mentioning in a review. The Vacuum Cleaner. Yes it was obviously full, but could the guest not have just emptied it in to the Bin that is provided?!! .......and there is a Brush, either in the Kitchen closet, under the Stairs or in the Garage so that statement is not correct. Finally the proximity to the Ocean......I think if the Guests had looked the pictures on the Advert it is abundantly clear that the Ocean isn't outside the back door. The Ocean is at the end of our property approximately 300 mtrs away, the photos show that clearly. I do appreciate the Guest gave the house 4/5 stars and I should be delighted with that assessment but I just feel some of the comments that she made made are a bit over the top.