Luna Cottage | Whirlpool | 3 Zi Haus Nahe Innenstadt & TART Trail | Grill

Thank you so much! It was a pleasure hosting you.

Thank you for sharing your wonderful experience at Luna Cottage! We're thrilled to hear that your stay was great, from the easy booking process and quick host communication to the cleanliness and accuracy of the VRBO listing. It's fantastic that Luna Cottage exceeded your expectations for cleanliness, cuteness, and comfort, especially compared to typical hotel experiences. We're also delighted that the house was a perfect fit for your group of 5 adults and 2 kids and that all amenities, including the very clean hot tub, worked great. We're glad you appreciated the convenient location near restaurants and shops. We hope to welcome you back to Luna Cottage in the future!

Thank you for your feedback. We'd like to clarify a few points for future guests. The original home was not overbooked. Prior to your arrival, it became temporarily unavailable due to scheduled maintenance, so we contacted you to let you know and offered the second home, and when you approved, we relocated your reservation to the neighboring property to ensure your vacation could continue without interruption. When you reported the toilet issue, we immediately began contacting local plumbing companies. Unfortunately, because it was a weekend, plumber availability in the area was extremely limited. We continued working to secure service and were able to have a plumber out as soon as one became available, permanently resolving the issue. Regarding the air conditioning, this home is equipped with air conditioning as advertised. In addition, to make your stay more comfortable, our property manager personally installed portable air conditioning units upstairs, even though the home's cooling system was functioning. While we understand the upstairs did not reach your preferred temperature, we made every reasonable effort to improve your comfort during your stay. Our team remained in communication throughout your visit and responded to each concern as quickly as circumstances allowed. We always strive to resolve issues promptly and appreciate the opportunity to provide context for future guests.

Thank you so much for your feedback; we are so glad to hear that you liked everything. It was a pleasure hosting you!