Modernisiertes tropisches Haus mit privater Terrasse, Strandzubehör, Klimaanlage & Waschmaschine/Trockner

Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet the standards we strive to provide, especially when traveling with your child. The conditions you described are completely unacceptable and are not representative of the level of cleanliness, hospitality, and professionalism we expect from our team. We take these concerns very seriously and conducted a thorough internal review following your stay. As a result, we took appropriate action regarding the employee involved, who is no longer with our company. We sincerely apologize for the condition of the home upon your arrival, as well as for the interaction you experienced when reaching out for assistance. Every guest deserves to be treated with respect and to arrive at a clean, welcoming property, and we regret that we fell short in your case. Since your stay, we have strengthened our quality control and inspection processes to help ensure situations like this do not happen again. We appreciate you bringing these issues to our attention, as feedback like yours helps us improve. We again extend our sincere apologies and wish you and your family all the best in your future travels.

Thank you for the great rating. We're so glad you enjoyed your stay, and we'd love to host you again. The VueStay Team