Downtown studio - walk to University - full kitchen, dog-friendly, washer/dryer

Thank you for sharing your experience with us, Debra. We genuinely appreciate your feedback and are sorry to hear that your check-in process was less than smooth. It’s important to us that our guests feel welcomed and comfortable from the moment they arrive, and we recognize that we fell short in this instance. We’re glad to hear that once you connected with our team, they were able to assist you effectively. However, we understand the frustration of not having internet access when you needed it. We also appreciate your comments about the air conditioning unit and the other maintenance issues you encountered. That shouldn’t have happened, and we will address these concerns with our local team to ensure they are resolved promptly. We strive to provide a comfortable and functional space for all our guests, and we regret that the workspace and storage options did not meet your expectations. Your insights are invaluable as we continue to improve our properties and services. We’re grateful for your kind words about the appliances and the walkability of the area. We hope you might consider staying with us again in the future, as we would love the opportunity to provide you with a more seamless experience. Thank you once again for your feedback.