We paid over 2,400/night and had the most disappointing vacation rental experience I've ever had. I almost always leave 5-star reviews, so 2 stars reflects how poor this stay truly was. **TLDR:** Inflexible management, dirty home, inaccurate listing, and poor customer service. I'd book with a single owner-managed property instead.The management company (they told me they manage 200 homes) hid behind "policy" rather than helping guests. Check-in is 4 p.m. and check-out 10 a.m. with zero flexibility. I repeatedly asked to either check in slightly early or simply drop luggage inside for 30 seconds (even offering to pay any amount extra) but every request was denied.We waited outside from 3:15 while the house was empty, yet weren't allowed inside. Groceries and a charcuterie board sat in the sun because they wouldn't let us refrigerate them. At 4pm. we still didn't have check-in instructions or codes.Despite insisting they needed every minute to clean, we arrived to trash left behind, filthy sticky floors that turned our feet black, NO hand soap anywhere, empty shampoo/conditioner bottles despite the listing, and inaccurate bed descriptions. One "queen" bed is much smaller than a queen, forcing 2 adults to sleep on the floor because the stained pull-out couch mattresses were SO uncomfortable.The home is much smaller than the photos suggest and not suitable for 11 adults. For the price, I expected a clean, accurately represented home and customer service. Stay elsewhere!