SEABIM Villa CLAURIPEL - NEUBAU März 2025, Westlage, Seeblick, Eight Lakes

Thank you Linda, much appreciated.

Thank you for staying in one of our homes. We have 5 star ratings all over the place (here on vrbo, on Facebook and on Google ... FULL Five Stars - almost no competitor has 5 full stars). We are in business since 2002 and well know for extremely good and fast service. But we are not perfect and things happen. Heated pool: when the outside temperatures are too low nobody is able to heat the pool. In the wintertime this can happen and has nothing to do with this house, pool or heater. Yes, it can be cold in winter in Florida. During summertime the problem does not occur. We NEVER lie. Therefore we reject this false statement. We never lie. Maybe there was a miscommunication in this specific case? TV: the tv situation was not good and we apologize. Cable tv is extremely expensive and step by step cable tv and phone is exchanged by fast fiber internet. Most guests do not even use cable tv but prefer streaming. Therefore a fast internet connection is more important to guests than cable tv with slower internet. Again, in this case the switch from a cable provider to a fiber internet provider was not perfect. "They did not provide any bath soap or shampoos." Renting a vacation home in Florida is NOT like staying at a hotel. Typically, these things are bought by the guests themselves. We try to do necessary repairs etc. on days the homes are vacant. However, this is not always possible. "You had to take out & bring in both trash can and recycling can- 3 feet apart." Yes, otherwise the owner gets a complaint and ticket by code enforcement. Do the guests want to pay for it? Nothing we can do about. Management does NOT own the house. No idea why guests thought so. Rules: Well, in every vacation home there are rules. We almost never charge extra. There is a big difference what the house rules say and how you treat guests in the end. And even if we have to charge (rarely happens) cash is the only option. House is kind of basic. But this is the reason the price is low. Because house is located in prime loccation and you pay for the location and the view, not necessarely for the house. One star is not justified. Maybe guests expected too much? However, the tv situation was not very well handled by us.

Thank you!

Thank you Marcelino. I understand your comment. However, mattresses are very difficult to deal with and usually never perfect. You already mentioned that it is a matter of taste. A few years ago we had guests in one of our homes. They complained about the mattresses saying they were old and uncomfortable and therefore demanded new ones. Well, these guests were the first ones sleeping on the brand new, expensive mattresses. Again, thank you very much for taking your time to leave the feedback.

Thank you for the great feedback. Appreciate taling the time.

Thank you, much appreciated. Lars