Lagunenweg zum Strand | Pool & Golf

Thank you for your feedback. We sincerely apologize for the issues you have encountered during your stay, and we appreciate you bringing these issues to our attention. Our local team strives to provide every one of our guests with the best vacation possible. We apologize if our standards were not met during your time with us. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.

Thank you for taking the time to share your feedback. We’re sorry to hear that your stay was frustrating and that we did not meet your expectations. We sincerely apologize for the issues you experienced and appreciate you bringing them to our attention. We take these concerns seriously and have shared your feedback with our team so we can review and address the areas mentioned. We’re also sorry for the confusion you experienced during check-in. We understand how frustrating that must have been after traveling, and we regret that your arrival was not as smooth as it should have been. Regarding the late check-out request, we unfortunately cannot accommodate late check-outs when another guest is scheduled to arrive the same day, as our larger homes require sufficient time to be properly cleaned and prepared. We truly appreciate your feedback and are sorry we didn’t provide the experience you were hoping for.

Hi Francis. Thank you so much for sharing your detailed feedback. We're delighted to hear that you and your family enjoyed the lovely home and its great location. We truly appreciate your patience regarding the pool heating issue and apologize for the inconvenience it caused during your stay. Your comments about our process are valuable, and we will share them with our team to help improve our service. We look forward to the opportunity to host you again in the future.