RIESIGE Pool Deck 15 Minuten 2 Disney!❤️360º Sun, Privacy-Games-Chef's Kitchen + Mehr!

Thank you so much for staying with us! Your communications before and during your stay were appreciated. It was an absolute delight to have you, and we hope to be able to welcome you back soon. This home is SO special to us (it's where we stay when we come to Florida too!) and we love that you appreciated it too!

Thank you! So were you! We love welcoming great guests like you and were so glad you were also able to visit Give Kids the World Village on your trip! Please come back again soon!

Thank you Marcel! It was great to host you and your family to Pleasant Oak Villa this summer. Thanks for staying with us, and please come back again soon!

Thank you Kristie for sharing your positive experience with others. Please come back again soon!

Thanks for your kind words Jason. We love doing our best for every guest! Please come back again soon.

Thank you very much for staying with us! It was a pleasure to host you and your family.

Thanks Luis! I'm so glad you and your family enjoyed Pleasant Oak Villa. It really is a special home, and the pool and enlarged enclosure and HUGE deck are truly a great bonus. Please come back again soon!

Thank you Rose! I'm so glad you enjoyed our Florida home. It truly is a special place, and we work hard to provide all of our guests with a special experience to match. It brings us joy to welcome you and others to our Central Florida Villa, please come back again soon!

Thank you Richard. It was a great pleasure to have you stay with us, and the many times since! Always welcome!

Thank you Theo! We love the swimming pool too, and with the deck enlargement/extension, it is now the widest one in the neighbourhood!

Thank you Suzie! It was a treat to host you and your family. Please come and stay with us again soon!

Thank you again for staying with us Liza. 1) Internet services are provided by a 3rd party, free for our guests, at our expense. Frontier Communications chose to replace their ONTerminal, as it wasn't working properly, for the first time in eight years since owning the property. Your comments don't reflect the herculean task of getting this diagnosed, and the hours of work we completed (beside's Frontier) in the absolute fastest time possible to minimize inconvenience to you. We can't be responsible for 3rd party services, and your understanding is appreciated. 2) The April, 2020 bankruptcy of our former Cable provider means that old-style cable services are no longer available at the villa. We invested those funds in faster internet service. The Hulu+ TV Streaming service that we pay for and provide to our guests, free of charge on all TVs, provides over 2500 tv series and movies PLUS the following LOCAL LIVE channels; WFTV9-ABC, abc Localish, News6, Fox35Orlando, myTV, WESH2-NBC, Telemundo31, and CW; in addition to 12 live News Channels, 15 live Sports Channels, plus others, for a total of 71 LIVE channels. If any of our guests are having trouble accessing it, a quick email or phone call will get all the assistance you need to enjoy this service, plus our website and Online Home Manual & Area Guide App provide full details as well. 3) With regard to a lot of emails... I must plead guilty as charged. We DO send a lot of emails to our guests, with the intent of being helpful only, and providing full & complete information on their stay & how to make the best of it. We also provide a complete website, an Online Home Manual & Area Guide, and also an offline smart phone APP version so our guests always have it with them, PLUS guests receive my personal home and cell phone numbers, AND we provide free calling in North America from the villa so help is always at hand. All of these are not meant to be burdensome, only helpful and supportive. I do understand that for some folks, particularly those who don't like to read, it can appear a bit much. Plus if a guest books last-minute they'll get a big information dump in a short period of time. It's hard to balance being helpful & complete against too much info, but we really do try. During their stay, guests are left alone to enjoy it & we only send a thank-you. Our pre-arrival information consistently wins enthusiastic praise in reviews, so hopefully we're achieving this goal the majority of the time! :)

Every owner wants to have nothing but 5 star reviews so this is disappointing, however likely reflects cultural differences regarding ratings as much as the actual stay. The contact from the guest was “We enyoing the stay here in Florida and at your villa.” The villa is well maintained to keep it as fresh as possible. It is impossible to be responsible for how guests interpret photos which are taken with blinds open for natural light, lights on, and the property presented at its best. Sometimes guests arrive after months of anticipation, tired and weary after traveling a long way, and with jet lag added, may be set up for disappointment. In the winter when the sun is low, guests may arrive to find the property dark, with blinds closed and few lights on. While the villa is no different than the photos, the 1st impression can be. Having the villa full to its max capacity (mostly adults) will make it feel smaller than for an average family plus a couple of grandparents. We have stayed with our own family of seven adults and do not find the villa small, and the vast majority of our guests agree. The comments regarding the pool heater malfunction do not provide an accurate picture. Unfortunately, in the harsh Florida environment, even the best maintained equipment will break down. We promise to respond to all situations just as quickly as possible. (For example, we had a factory warranty technician out on a Friday evening at 7:00 PM after being alerted to a problem at 2:00 that afternoon.) This guest’s stay was two full weeks. We were alerted to the pool being cold on the sixth evening of their stay. We immediately contacted the repair company who attended as soon as possible. The heater did need repairs which were completed just as quickly as possible. It functioned well for the remainder of their stay and continues to do so. It was functioning more than just the last three nights of their stay, though this may have only been when they chose to use the pool. Had we been alerted earlier, this could have been addressed sooner. In order to prevent future issues, we are installing new technology right now which will monitor and immediately alert us to problems, plus allow remote adjustment of settings. We already use similar tech to monitor the A/C and hot water heater, allowing us to detect and respond to issues before a guest may even be aware of them. We are committed to doing the most we can to ensure the best stay for all of our cherished guests.

Wow Ebony! Thanks so much for your kind and generous words! :) That storm turned out to include a lightning strike that damaged some internet related components in the home, even though we have surge protectors to guard against it. Your patience and understanding with the situation was SO appreciated! Please do come back and stay with us again. It was a pleasure to host you!

This is very disappointing to us. We want all guests to have a great time in our villa but some cause problems for themselves, blame others and can never be satisfied. It is impossible to fully respond to all these wrong and misleading claims in this space, so we have details, photos and videos proving the inaccuracy of the guest’s comments and invite anyone interested to contact us for further information. For the most part, this guest didn’t read our detailed guest and property information sent a week prior to arrival. When predictable issues arose, we simply resent the exact same info they previously ignored. They embarrass themselves claiming we hadn’t sent it earlier, despite our system records proving they received it. We never surprise guests with undisclosed charges. Please fully read our listing prior to booking. We do appreciate the guest’s positive comments about some of the great aspects of our property, and the lightning fast response they received to their litany of complaints. Prior to their arrival, we had other guests and no less than 6 other individuals in for cleaning and maintenance tasks. NOT ONE reported bugs. If so, we would have people in removing them so fast and thoroughly, you wouldn’t believe it. Our PM and an exterminator found NO bugs, but rotting fruit left out. We made multiple trips to satisfy their concerns, performing various service miracles, but found no bugs. Later, the guest left other unsealed food out and wanted a refund for it… because it had bugs in it! When asked when and where it was purchased, they “won’t be interrogated”. If you’re having a bug problem, store food away properly, take out garbage daily, and don’t let dirty diapers accumulate! After departure the villa was cleaned, made ready for guests who arrived the same day and stayed for a week. Two cleaners, their manager, the PM and her husband, have all been at the house since those guests left, and we have other new guests in now. And NO ONE has seen any bugs! Our properties are pet free, and this guest should have left theirs at home! The front door is always locked, but may be opened by anyone from the inside for safety reasons. If desired, the house alarm system can be set to chime and alert adults instantly when the door is opened. The balance of their comments are equally groundless. We admit thorough, helpful, detailed communications are annoying to those who can’t or don’t like to read… and we don’t supply crayons for them to respond. Thankfully the vast majority of our guests are clean, intelligent, nice people who appreciate our attention to detail and extensive efforts to care for and assist them! If that’s you, we look forward to welcoming you soon!

Thank you Rebecca! It was a pleasure to host you and your family at our Florida home. Please come back again soon!

Thank you Catherine! Our property manager literally described the property as "immaculate" after your departure. Please come back again soon. We look forward to seeing you again, and if you need a reference for another owner (in a different location of course! :) ) don't hesitate to reach out! Robert

Thanks Peter! Please bring the family back again soon!

Thank you William & Naomi for your kind words. It was a pleasure to be able to welcome you to our Florida home, and I'm glad we had the dates open and were able to accommodate you. Please come back soon.

Thanks Graham & Karen. We appreciate so much your sharing your experience with others. It is a real joy sharing our Florida home with great guests like you, and we look forward to having you back soon!

Thank you Gary for you kind words about Pleasant Oak Villa. It was a treat to welcome you and your Family to Florida. We have many Canadians from Ontario and the Maritimes who come and stay with us every year. Since your visit with us, we have doubled the size of the pool deck, and increased the size of the pool enclosure by 50%, providing lots of space to enjoy the pool and BBQ. We look forward to you coming to stay with us again soon so you can see and enjoy all of the changes! Best regards, Robert.

Thank you Ian & family for staying with us, and your kind words about Pleasant Oak Villa. We have worked very hard to create a special place to relax and build many wonderful memories in Florida, and we are so glad you enjoyed it! Please come back again soon!

Thanks Amber! It was such a treat to speak to you on the phone when you were at the property and understand first hand how much you were enjoying it. That really made my heart glad because after all... that is really what we are after; happy guests! Please do come back soon! We would love to have you here or at our other property again. Many thanks! Robert

Your comments are appreciated Yaakov! It was great to welcome you and your family as our first visitors from your home country. Thank you for staying with us, and please come back again!