9 Wren Drive / South Beach: BESTNEST von Beverly Serral * True Walk to Beach *
Willkommen im BESTNEST am 9 Wren Drive in Sea Pines. Hier ist der Skinny - rufen Sie uns einfach an, um weitere Informationen zu erhalten!
• Geräumig, 5 BR / 5. 5 BA nach Hause mit 2 Königinnen, 4 fulls und 4 Doppelkojen. • Ozean der 7. Reihe - Stellen Sie sich in weniger als 5 Minuten auf den Sand. • Privater Pool, beheizbar in kühleren Monaten und Gasgrill mit Vollzeitpropan. • Ein BR an der Hauptleitung. Alle Schlafzimmer haben jeweils ein eigenes Bad. • Großer Wohnbereich plus riesiger Essbereich / offene Küche. • Passwortgeschütztes WiFi und kostenloses Netflix auf 5 LED-Fernsehern. • Zwei Kühlschränke und eine spezielle Eismaschine. • Wäsche ist ein Kinderspiel mit großem Waschraum. • Parken vorne und hinten sowie Abstellraum für Fahrräder und Strandutensilien. • Schnelle Radtour zum South Beach Marina Village in 5 Minuten oder zu Fuß in weniger als 10 Minuten.
Was ist ein BESTNEST?
• Unser Markenzeichen? SAUBERKEIT! Ja, wir schreien und unsere Gäste auch - lesen Sie einfach unsere Bewertungen. • Bettwäsche: Ahhhhh, ja! Komplett komfortabel, alle Bett- und Badwäsche aus Baumwolle, einschließlich zusätzlicher Decken und sauberer und bequemer Schlafkissen sowie saubere Küchenwäsche. • Immer in jeder BESTNEST-Menge für Ihren Aufenthalt vorhanden: Liegestühle / Sonnenschirme / Sandspielzeug / Strandkarren, Strandtücher, eine hervorragend ausgestattete Küche (in Qualität und Menge), Handseife, Spülmittel, Küchenschwämme, Abfallsäcke, Papier Handtücher, Taschentücher und Toilettenpapier, Neutrogena Make-up-Entferner, Tupfer und Wattebäusche, Ihr Lieblingsfön aller Zeiten, parfümfreie Wasch- und Trockenmittel, Reißverschlusstaschen, Kaffeefilter und Süßungsmittel, Reinigungsmittel, jede Menge hochwertiger Kleiderbügel und Rockanhänger und ein paar Überraschungen. • Immer höflicher, sachkundiger und professioneller 24/7-Gästeservice. • Lassen Sie sich immer wieder von uns überraschen.
Unsere FAQ:
WIE FERN ZU STRANDEN: Vor der Haustür überqueren Sie den South Sea Pines Drive - weniger als 5 Minuten zu Fuß und Ihre Zehen sind in der Brandung.
ZAHLUNGEN: 50% fällig bei Buchung. Der Gesamtbetrag ist 60 Tage vor Ankunft fällig. Langfristige Winterreservierungsbedingungen sind unterschiedlich - bitte erkundigen Sie sich.
STORNIERUNGEN: Stornierungen, die mindestens 90 Tage vor der Ankunft getätigt werden, abzüglich 10% des bezahlten Betrags Bei Stornierungen von 89 bis 45 Tagen vor der Ankunft werden 60% des bezahlten Betrags einbehalten. Stornierungen 44 oder weniger Tage vor Anreise verfällt der Gesamtbetrag gezahlt. Reiseversicherung wird immer dringend empfohlen. DIESE BEDINGUNGEN ERSETZEN DIE VON HOMEAWAY / VRBO.
POOLHEIZUNG: Beheizbar mit elektrischer Wärmepumpe. Bitte erkundigen Sie sich für sehr wirtschaftliche Kosten.
ÜBER SEA PINES: Sea Pines ist eine ganz besondere Wohngegend, die eine Vielzahl von Aktivitäten bietet: Weltklasse-Golf & Tennis, Wassersport, Delfinbeobachtung, 23 km Rad- und Freizeitwege, 8 km breiter Sandstrand, 2 großartige Jachthafendörfer (South Beach & Harbour Town), Lawton Stables mit Wanderwegen, Ponyreiten und Streichelzoo, einem 600 Morgen großen Waldreservat mit Picknick- und Angelgebieten, Öko-Touren, Einkaufsmöglichkeiten und Restaurants, Fitnesscenter und vielem mehr! Wütend! Oder Sie können einfach unter einem Sonnenschirm oder am Pool sitzen und ein gutes Buch lesen.
ÜBER UNS: Wir sind stolz darauf, ein Nischenkonzept in Ferienwohnungen auf Hilton Head Island entwickelt zu haben: Jedes BESTNEST ist unabhängig von der Adresse mit demselben hohen Standard ausgestattet und ausgestattet.
Gib zur Preisangabe die Daten an
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Klassisches HUNDEFREUNDLICHES Haus mit zwei Schlafzimmern, 2. Reihe, Ocean Sea Pines, Haus mit Pool
Wenn du deine Buchung stornierst, gelten die Stornierungsbedingungen des Gastgebers. Gemäß den EU-Verordnungen über Verbraucherrechte unterliegen Buchungsservices für Unterkünfte nicht dem Widerrufsrecht.
Diese Unterkunft wird von einem professionellen Gastgeber verwaltet. Die Vermietung erfolgt zu gewerblichen, geschäftlichen oder beruflichen Zwecken.
Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
Partys oder Gruppenveranstaltungen sind auf dem Gelände der Unterkunft streng verboten.
Der Gastgeber hat angegeben, dass die Unterkunft über einen Kohlenmonoxidmelder verfügt
Der Gastgeber hat angegeben, dass es in der Unterkunft einen Rauchmelder gibt
Zu den Sicherheitsvorrichtungen dieser Unterkunft gehören ein Feuerlöscher und ein Riegelschloss.
Zur Gegend
Hilton Head
Dieses Ferienhaus befindet sich in Strandnähe und liegt in der Gegend Sea Pines, einem Stadtviertel von Hilton Head. Shelter Cove Harbour und Palmetto Dunes Club sind einen Ausflug wert, wenn du etwas Aufregendes erleben möchtest. Wer lieber die Natur der Region bewundern möchte, sollte Folgendes besuchen: Coligny Beach und Sea Pines Forest Preserve. Du möchtest deinen Aufenthalt in der Stadt mit dem Besuch eines spannenden Events oder einer Sportveranstaltung aufpeppen? Dann schau doch einmal hier vorbei: Van Der Meer Tennis Academy (Tenniszentrum) oder Van Der Meer Tennis Center. Beim Motorbootfahren und beim Segeln kannst du die umliegende Wasserwelt erkunden oder aber du stürzt dich beim Radfahren und beim Reiten ganz in der Nähe in ein Abenteuer mit festem Boden unter den Füßen.
Flughafen Hilton Head Island (HHH) – 29 Fahrminuten
Restaurants
The Quarterdeck - 11 Autominuten
Beach Club at The Sea Pines Resort - 8 Autominuten
Harbour Town Bakery & Cafe - 10 Autominuten
The Salty Dog Cafe - 11 Gehminuten
Loggerhead Landing - 11 Autominuten
Häufig gestellte Fragen
Ist 9 Wren Drive / South Beach: BESTNEST von Beverly Serral * True Walk to Beach * haustierfreundlich?
Nein, in dieser Unterkunft sind Haustiere nicht erlaubt.
Wie viel kostet ein Aufenthalt im 9 Wren Drive / South Beach: BESTNEST von Beverly Serral * True Walk to Beach *?
Gültig ab 7. Juli 2026: Die Preise für 1 Übernachtung für 2 Erwachsene im 9 Wren Drive / South Beach: BESTNEST von Beverly Serral * True Walk to Beach * am 1. Nov. 2026 beginnen bei 788 € (inklusive Steuern und Gebühren). Dieser Preis basiert auf dem niedrigsten Preis pro Nacht innerhalb der nächsten 30 Tage, der jeweils in den letzten 24 Stunden gefunden wurde. Die Preise können sich ändern. Wähle deine Reisedaten, um genauere Preise zu erhalten.
Wie viel kostet das Parken bei 9 Wren Drive / South Beach: BESTNEST von Beverly Serral * True Walk to Beach *?
Auf dem Gelände der Unterkunft stehen Parkplätze zur Verfügung.
Wann ist der Check-in bei 9 Wren Drive / South Beach: BESTNEST von Beverly Serral * True Walk to Beach *?
Check-in ab: 16:00 Uhr.
Wann ist der Check-out bei 9 Wren Drive / South Beach: BESTNEST von Beverly Serral * True Walk to Beach *?
Check-out ist um 10:30 Uhr.
Wo befindet sich 9 Wren Drive / South Beach: BESTNEST von Beverly Serral * True Walk to Beach *?
Dank der ausgezeichneten Lage (Sea Pines) ist dieses Ferienhaus zu Fuß gerade mal 5 Minuten entfernt von: Calibogue Sound und South Beach. Ebenfalls nur bis zu 5 km entfernt: Stoney-Baynard Plantation und Atlantic Dunes by Davis Love III.
Bewertungen
10
Außergewöhnlich
Die Bewertungen werden in chronologischer Reihenfolge angezeigt, unterliegen einem Moderationsprozess und wurden verifiziert, sofern nicht anders angegeben.
88 von insgesamt 92 Gästebewertungen haben eine Bewertung von 10 - Hervorragend
10 – Hervorragend
88
3 von insgesamt 92 Gästebewertungen haben eine Bewertung von 8 - Gut
8 – Gut
3
1 von insgesamt 92 Gästebewertungen haben eine Bewertung von 6 - Okay
6 – Okay
1
0 von insgesamt 92 Gästebewertungen haben eine Bewertung von 4 - Schlecht
4 – Schlecht
0
0 von insgesamt 92 Gästebewertungen haben eine Bewertung von 2 - Ungenügend
2 – Ungenügend
0
10/10
Sauberkeit
10/10
Ausstattung
10/10
Zustand der Unterkunft
10/10
Check-in
10/10
Kommunikation
10/10
Lage
10/10
Genauigkeit des Onlineauftritts
Bewertungen
Bewertung von einer Partner-Website
10/10 – Hervorragend
Gerry M.
25. Aug. 2025
Amazing stay
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great house for our family vacation in Hilton Head - spacious, clean, and had everything we needed and more.
Gerry M.
Antwort von VrboOwner am 13. Sept. 2025
Thank you for the kind words! We're so glad you and your family enjoyed this BESTNEST. We hope to have you back for another amazing stay!
Verifizierte Bewertung
10/10 – Hervorragend
Jeff
6. Apr. 2023
Gut: Sauberkeit, Ausstattung, Zustand der Unterkunft und Kommunikation
Incredibly clean, well stocked, very close to beach
Jeff
Aufenthalt von 4 Nächten im April 2023
Verifizierte Bewertung
10/10 – Hervorragend
Stacy D.
22. Aug. 2023
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Great Property!
Beautiful property, perfect location, and very responsive hosts. We will definitely rent again!
Stacy D.
Aufenthalt von 5 Nächten im August 2023
Bewertung von einer Partner-Website
10/10 – Hervorragend
Beth W.
2. Juni 2025
Wonderful stay
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Beautiful house and pool and close to the beach!
Beth W.
Antwort von VrboOwner am 25. Juni 2025
Thank you for the 5/5 review, Elizabeth! It sounds like your group had a great time and we're so glad you enjoyed the pool and beach while you were here. Hope to have you back again soon!
Bewertung von einer Partner-Website
10/10 – Hervorragend
marshall w.
16. Juni 2025
grandkids annual trip with family
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
excellent, 4 great years in a row.
marshall w.
Verifizierte Bewertung
10/10 – Hervorragend
tracey m.
9. Aug. 2023
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Family vacation
Great!
tracey m.
Aufenthalt von 4 Nächten im August 2023
Verifizierte Bewertung
10/10 – Hervorragend
Nancy F M.
10. Aug. 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Happy Place
It was perfect!! The house was perfect. It is the cleanest, most well stocked home I have ever stayed in.
Nancy F M.
Aufenthalt von 7 Nächten im Juli 2024
Antwort von VrboOwner am 29. Aug. 2024
Hello, thank you for choosing to stay with BESTNEST for your recent trip to Hilton Head. We appreciate your kind words! We’re thrilled to hear the home exceeded your expectations and look forward to hosting you again!
Verifizierte Bewertung
10/10 – Hervorragend
Scott S.
27. Sept. 2023
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
10/10 Highly Recommend
Place was great, very clean, pool was great, had tons of chairs/toys/umbrellas/carts for the beach, house was nice and spacious, etc. Will definitely be back!
Scott S.
Aufenthalt von 6 Nächten im September 2023
Bewertung von einer Partner-Website
10/10 – Hervorragend
marshall w.
30. Juni 2024
great time
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
great family experience, 3 years in a row.
marshall w.
Antwort von VrboOwner am 10. Juli 2024
Murphy and Vicki-
We're delighted you had a great time. See you again soon!
Verifizierte Bewertung
10/10 – Hervorragend
Tim M.
13. Apr. 2023
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Perfect setup for large groups
Crisp, clean, and comfortable home with plenty of room for entertaining. Dinner table holds 12 people! Fantastic location near the beach and Salty Dog. Highly recommend this property.
Tim M.
Aufenthalt von 4 Nächten im April 2023
Bewertung von einer Partner-Website
10/10 – Hervorragend
STACIE W.
19. Mai 2025
Women’s sorority weekend
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
12 ladies spent a long weekend here. Beautiful house with quick access to beach and south marina. House had lots of room for meals and gatherings. Loved it!
STACIE W.
Antwort von VrboOwner am 19. Juni 2025
Stacie-
Thank you for taking the time to review your stay! It sounds like it was a great girls weekend. We hope to have you back for the next gathering!
Bewertung von einer Partner-Website
10/10 – Hervorragend
Jaki Ovcina O.
19. Juli 2024
Loved it!
Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great week
Jaki Ovcina O.
Aufenthalt von 4 Nächten im Juli 2024
Antwort von VrboOwner am 23. Juli 2024
Thank you so much for your glowing 5 star review! We truly appreciate your kind words and are delighted to hear that you had such a positive experience with BESTNEST. We look forward to hosting your stay the next time y our travels bring you back to Hilton Head!
Archivierte Bewertung
10/10 – Hervorragend
Louis J B.
1. Apr. 2015
Annual Golf Outing
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Outstanding week in H/H. Accommodations were excellent again this year.
Louis J B.
Aufenthalt von 7 Nächten im März 2015
Antwort von VrboOwner am 21. Aug. 2024
Thank you for the lovely review! We’re so glad the villa met your expectations and you enjoyed your vacation. We appreciate your recommendation and look forward to hosting you again!
Best,
The BESTNEST Team
Verifizierte Bewertung
10/10 – Hervorragend
Scott S.
12. Juli 2022
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Better than the pics
Thank you
Scott S.
Aufenthalt von 6 Nächten im Juni 2022
Bewertung von einer Partner-Website
10/10 – Hervorragend
Liz I.
20. Dez. 2019
Wonderful Thanksgiving Weekend at Sea Pines
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The home was as described:attractive, comfortable, well equipped, clean, and near the beach. Especially appreciated the long dining room table that allowed all 12 of us to eat comfortably at the same time.
Liz I.
Aufenthalt von 4 Nächten im November 2019
Bewertung von einer Partner-Website
10/10 – Hervorragend
Chris K.
24. Aug. 2025
Beautiful vacation home!
Rating Details:
The property manager was very helpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Our stay was awesome! The home was beautiful and well equipped. It was very clean and well kept. However, there is extensive mold growth on the vents on the ceilings. We didn’t notice it until the end of our stay and by that time two of our children (ages 4 and 13) developed nasty coughs. Had we noticed earlier we would not have stayed at this property.
Chris K.
Antwort von VrboOwner am 13. Jan. 2026
Here to report this has been cleaned, sealed, and taken care of! This guest is correct that there was a bit of mildew, which is common in the summer here when doors are left open and warm air mixes with cool air. We do our best to stay on top of it!
Bewertung von einer Partner-Website
10/10 – Hervorragend
Mary C.
1. Okt. 2024
Great House!
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This is one of the nicest houses I ever rented. Large kitchen and area for a big crowd was perfect. Bedrooms are large with wonderful linens. Very nicely decorated and kitchen was very well stocked. We enjoyed the pool also. A definite 10/10!!
Mary C.
Bewertung von einer Partner-Website
10/10 – Hervorragend
Mary C.
30. Sept. 2024
Great House!
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This is one of the nicest houses I ever rented. Large kitchen and area for a big crowd was perfect. Bedrooms are large with wonderful linens. Very nicely decorated and kitchen was very well stocked. We enjoyed the pool also. A definite 10/10!!
Mary C.
Antwort von VrboOwner am 24. Jan. 2025
Thank you for the kind review, Mary! It's so nice to hear that you enjoyed your BESTNEST stay. This property is one of our favorites for groups and families! It would be our pleasure to host you again for another 10/10 stay!
Bewertung von einer Partner-Website
8/10 – Gut
marshall w.
13. Juni 2023
family memories
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
great house and location, we had a blast. house was spacious and we all had some private space too, if a little business had to be done. only issue was ice maker was broken and auto lighter on gas grill did not work.
marshall w.
Bewertung von einer Partner-Website
10/10 – Hervorragend
Allison G.
25. Juli 2023
Wonderful home
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The house was great. We had everything we needed and more. We loved that we didn’t have to bring beach towels, beach chairs, or a beach wagon with us from home. All of these were provided at the rental. The house was well organized and clearly marked.
Allison G.
Archivierte Bewertung
8/10 – Gut
Robert R.
31. Juli 2015
Review of 9 Wren.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Very good. the place was very clean and fresh, very well equipped, loved the ice machine. We reported a problem with the lighting in the back of the house and an electrician was sent out try to fix it, but was not successful. The staff was very nice to deal with.
Robert R.
Aufenthalt von 7 Nächten im Juli 2015
Antwort von VrboOwner am 21. Aug. 2024
Thank you for the lovely review! We’re so glad our BESTNEST met your expectations and you enjoyed your vacation. We appreciate your recommendation and look forward to hosting you again!
Best,
The BESTNEST Team
Archivierte Bewertung
10/10 – Hervorragend
F. Thomas P.
14. Aug. 2015
Memorable family vacation!
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We were celebrating our 50th wedding anniversary with our children and grandchildren. The home accommodated 12 people very comfortably, with plenty of space to spread out. The home was in excellent condition, well appointed, and IMMACULATE. With a pool in the yard and a very short walk to the beach, the location was perfect. The pictures on the website are accurate, you will not be disappointed. Hilton Head Island has so many activities, it's easy to keep children and adults happy. We're looking forward to a repeat of this family vacation in the future!
F. Thomas P.
Aufenthalt von 7 Nächten im August 2015
Antwort von VrboOwner am 21. Aug. 2024
Thank you for the lovely review! We’re so glad our BESTNEST met your expectations and you enjoyed your vacation. We appreciate your recommendation and look forward to hosting you again!
Best,
The BESTNEST Team
Bewertung von einer Partner-Website
10/10 – Hervorragend
Jan E.
25. Apr. 2025
FAMILY REUNION/50th WEDDING ANNIVERSARY PARTY
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We rented 9 Wren Drive for our family reunion because it had enough bedrooms for all the attending families including a bunk room for our four toddlers. AND it was WALKING DISTANCE to Tower Beach eliminating the need to put all the toddlers into carseats and drive to a beach location. ALSO the heated pool was an exquisite addition to the package. The Kitchen/Dining area was large and well stocked with all pots, pans, appliances, utensils with both UN-breakable and breakable dinnerware options. While there we had a catered Anniversary Party and the home was perfect for that with lots of internal space for a buffet and serving trays and platters. Everyone who stayed at 9 Wren Drive with us felt that the property was PERFECT for the occasion. Thank you for accommodating our party and making us feel welcome.
Jan E.
Antwort von VrboOwner am 18. Juni 2025
Thank you, Jan, for reviewing your stay! Between the beach, pool, and celebrations, it sounds like a great time was had by all. We're happy to have hosted you for such a fun occasion and hope to have you back again!
Bewertung von einer Partner-Website
6/10 – Okay
JJ P.
8. Juni 2023
Poor Management
Rating Details:
The property manager was adequately helpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We rented this home and paid in advance ($250 for 3days) for the pool to be heated. When we arrived, the pool was not heated. We waited a day, still no heat. I called management and emailed. No response to the email, although my call was returned. I was told the pool company forgot to heat the pool. No offer to have it turned on for the remainder of our stay and no confirmation of a refund. It was a bummer because the weather was cool for May and the kids would have enjoyed the pool (it was ice cold). After we returned home I did receive a refund and a coupon for $150 off a future stay (no thanks). The home is in a good location. The kitchen is very outdated. It’s too bad the management doesn’t have a handle in the pool situation and didn’t take care of the pool issue in a timely manner. Overpriced for the experience and location.
JJ P.
Aufenthalt von 4 Nächten im Mai 2023
Antwort von VrboOwner am 29. Aug. 2023
Readers, these are the facts: We request that pool heating be ordered at least 7 days prior to arrival. Ms. Pieper initially declined pool heating, but later requested heating 3 days prior to her arrival date of May 25. At 10:04 AM on May 26, we called her mobile number with our "well check" and left a voicemail, and received no reply. On May 27, we received her angry email regarding her dislike of the appliances and in particular the dishwasher soap dispenser that had not opened during the wash cycle. She did not request assistance. May 27 was the Saturday of Memorial Day weekend and one of the worst weather days on record-- temps in the upper 50's with wind and rain. On May 28 (3 days after arrival) Ms. Pieper called our after hours line to say that according to the pool cleaning tech, apparently the pool heater not been turned on at all. I received this voicemail myself and called her back immediately to say that we would investigate, but of course she would not be charged. But no matter-- we HAD ordered the pool heat turned on, and somehow, the pool company confirmed YES, then neglected to put it on their schedule. We did not know this until May 28, and guest departure was scheduled for May 29. She was never charged as we were able to void before posting. We did speak to her and explain the VERY extraordinary circumstance of the pool company "forgetting" and offered sincere apology. Perhaps she thinks she emailed us earlier, and if she had called or emailed on the 26th or even the 27th, I could have gotten emergency service for heater turn on. We do not have any such email. Further, we did NOT email her with a refund (as there was never a charge) nor a $150 credit for future stay. I would never offer a future stay voucher to an displeased guest. If you have any question about anything BESTNEST, please call me directly. Beverly Serral, CEO
Bewertung von einer Partner-Website
10/10 – Hervorragend
Robin K.
13. Nov. 2024
Comfort away from home
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The property was so enjoyable to experience and offered us a place to entertain a large group attending a family wedding.
Robin K.
Aufenthalt von 3 Nächten im November 2024
Über den Gastgeber
Zu Gast bei BESTNEST by Beverly Serral Vacation Rentals
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