Vermieter-Kommentar: I was raised to respect my elders and so I'll choose my words carefully. This elderly female guest called me, notice CALLED me,and insisted I should install a landline phone as she might have to call 911. I explained that we didn't advertise that we had a phone but offered wifi. Most guests seem happy with wifi and this guest is the first to ask for a landline. She was angry with me and had a lot of negative comments over the phone with me. It seemed she was fixated on the need to possibly call 911 sometime during her stay. She called 2 other times about the same thing and was annoyed that I wouldn't have it installed during her stay. In the "amenities" section of vrbo I didn't "check" that there was a phone because there is not one. It was disclosed that there wasn't a landline phone. Guest is incorrect. The house is an OLD farmhouse as advertised, but with many upgrades. The house is NOT run down as can be seen in the photos. The plumbing is "pex" modern plumbing. No sink is falling off the wall. Many guests have come and gone since this guest and no reports of water spraying or toilets not flushing . If it was during her stay then why not CALL me about it like when we talked about the 911 service. As for a place for trash, my goodness, there's large cans in plain view by the barn and our maintenance crew picks it up periodically and if we're CALLED, then we'll make an extra trip as needed. This is also the first guest to speak of the mattresses. Everyone else seems happy. They are in good shape, some soft, some harder. In, fact, most are memory foam and they don't have springs to be"sprung". As for a shortage of a pot or pan , again, we should have been CALLED about it and we'd bring extras right there. We're very attentive to all 9 properties we offer and if something is amiss we want to know right then in order to correct it. We have spares of just about everything in our shop for this purpose. This guest said that I wasn't available for my guests. She's just plan wrong about that. I took several of her calls as she continued to be angry that there was no landline service. That is all she EVER discussed with me with no mention of any of these other things. Truthfully, I wanted to avoid her after awhile because I wasn't going to install a landline phone that I never advertised I offered. The mean spirited way of this review is troubling to me. Our team works very hard to make things right for our guests. I'm grateful for the positive reviews.