This property essentially "has potential". Unfortunately, the area that falls flat is the property management company that runs the property maintenance. There were many issues we found. A major issue we had that sets this apart from other vrbo properties is that the property management company doesn't provide the basic necessities. Having one roll of toilet paper to use over the course of two weeks is clearly unacceptable. Basically, the property itself was barebones and it was stated that depending on the previous tenant to leave supplies such as laundry detergent and fabric softener is an absolute necessity.

In addition, we contacted the property management company about missing slats in the vertical blinds the first day we arrived. For the full two weeks, the issue was not resolved at all. Based on previous experiences with other property management companies, this one seems to be unreliable. In addition, the electronic lock dies when we were coming home one night. This resulted in our dogs being distressed for nearly 15 minutes as we could not get to them and they knew someone was outside until we could get someone on the phone. Instead of fixing it, we were just given the key to a lockbox. An issue such as this should have been fixed the next day.

Another thing that should be done is to actually provide renters with real access to the garage externally with a garage door opener. The excuse for this was that renters sometimes took the openers with them. However, I fail to see this as being an issue as a replacement can be ordered and the code to open the door can be reset. This could also have potentially prevented the issue for us to have gotten locked out of the house(as stated previously).

In addition, the required AC setting for air conditioning at a minimum of 70 degrees is rather high for Florida. The unit itself was locked so you couldn't get it down to a lower 68 or 67 degrees which is a reasonable standard temperature. In addition, the indication that the renter would be responsible for paying for service should the AC unit freeze is also unacceptable. If the unit cannot handle 68 degrees, it should probably be replaced.

I would honestly recommend that the owner look into using a better property management company as I feel their methods and what they provide to vacationers just isn't at the level for which you would expect for a vrbo property.