Waikoloa Colony Villas 1404 Stadthaus, Klimaanlage & Resort-Extras!

Thank you so much!!

thank you so much!!

Aloha John, Thank you very much for the feedback and the ⭐⭐⭐⭐⭐ review! It was a pleasure hosting you. Suzanne 🌺 South Kohala Management

Thank you so much for the feedback and especially the ⭐⭐⭐⭐⭐ review! Suzanne 🌺 South Kohala Management

Thanks so much!!

Mahalo for your wonderful review! I am pleased you enjoyed your stay in our home here on the Big Island of Hawaii! I would be happy to host you again upon your return! Aloha 🌺

Mahalo for your review Stuart! I am delighted that you enjoyed your time in our home here on Big Island. I am always thrilled to hear when our guests enjoyed their stay. Come stay with us again, anytime! Aloha Nui Loa🌺

Mahalo for taking the time to share your feedback. We sincerely apologize that your arrival and the condition of the unit did not meet the standard we strive to provide. Unfortunately, during our final inspection prior to your arrival, we identified items that required the cleaning team to return. Rather than have you check into a unit we knew was not ready, we made the difficult decision to notify you before your scheduled arrival so we could address those issues. While we know that delayed your check-in, we felt it was the better option than providing accommodations that did not meet our expectations. We are especially disappointed to hear about your experience following the plumbing repair. The condition you described after the plumber's visit is completely unacceptable and does not reflect the standards we expect from our vendors. We have addressed this internally and appreciate you bringing it to our attention. Regarding the insects, Hawaii's tropical climate means the occasional pest can find its way indoors despite regular professional pest control, particularly if doors or windows are opened. That said, we do take every report seriously and investigate each one so we can determine if additional treatment is needed. We truly appreciate your kind comments about our property manager and are glad you still enjoyed the property and the area overall. Thank you as well for documenting the concerns with photos. If for any reason they did not come through, we'd be happy to review them, as guest feedback helps us continue improving both the home and our service. Mahalo again for staying with us, and we hope to have the opportunity to provide you with a much smoother experience on a future visit.

Thank you!!