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Ann and her family were the ideal guests. They took care of the property and were mindful of the couple of basics we ask of our guests so that they can prevent negatives like closing the beach gate so the deer don't get in and nobody gets ticks. We would welcome them back at any time. Peter

Corinne and her family were absolutely perfect guests. They were respectful, timely and responsible. They took genuine care of the property and was mindful of our house rules. They read the instructions we left and needed virtually no help from us. They took care using the grill and firepit. We would welcome them back anytime.

Everything you want from a guest. Prompt, arrives and departs timely. Leaves the property in excellent condition. Communicates effectively and no surprises!!!

Janet and her family were exceptional guests. They prepared for their visit, read the instructions and had basically no questions and had a fantastic stay. I'm happy to hear they took full advantage of the sunset views and bay views. I would welcome them back anytime. Peter

Phil and his group were outstanding and a pleasure to deal with. They arrived timely, communicated their needs, followed our guidelines, were respectful and departed as agreed. We couldn't ask for more from a guest. We really appreciated that we had a couple of rules which they followed perfectly allowing them to enjoy the property so much more. We'd love to host them again at any time..

Marissa and her group were the perfect guests. We would welcome them coming back at any time. They were punctual, respectful and communicated well. Most of all, they got to enjoy themselves and be part of the fantastic sunsets and all the special amenities the property has to offer.

We appreciate all the honest feedback from reliable guests but we cannot address why some individuals choose to distort the facts. While this house does not have central ac at this time, it DOES have a/c in select rooms. There may only be one week out of the year when the temperature is uncomfortable but this is a beach house and hopefully you are in the water or at the beach. The facts are that the house IS EXACTLY as advertised on our page. The home is scheduled for central air after this season b/c there is considerable work that needs to be done in order to implement it effectively. This has not been a case of avoiding a need and it as not as simple as this guest would have you believe. The reality is that this guest who happened to be a lawyer, chose to ignore the information readily available on our site. In addition, while we communicated electronically over 10 times prior to their arrival, failed to inquire about anything while 50% of our guests do their due diligence. Lastly and most unbelievably, this guest never chose to contact us during their stay to even mention that they were uncomfortable. As we had several more a/c units scheduled to be delivered, the company could have easily installed them in a couple of hours had we known. We feel that the real reason why this guest choose not to alert us they they were uncomfortable was b/c they brought a dog in direct violation of our contract and did not want to initiate any reason for us to come in and discover that they had done so. The contract clearly specifies that requests for pets needed to be prior approved and this contract specifically prohibited any pets. We strive to be most accommodating to our guests and in some warranted situations would offer return stays at a reduced price or for free or issued a partial refund however in this instance, we find that the issue could have been minimized or avoided had the guest taken the time to read our site and the complaint to be self-serving with any inconvenience to the guest was equally offset and incurred by their blatant violation of the contract.

Happy to hear your vacation was enjoyable. We appreciate the feedback and look forward to seeing you again.

Thank you for the honest review. You folks were a pleasure to host, and we would welcome you back should you choose us for another stay. I hope your daughter and her schoolmates will remember the occasion.

Eydie and her group were absolutely excellent guests. They were considerate and respectful of the property and followed the guidelines and recommendations and had a fantastic stay. We would welcome them back!!!

Allyson and her group were great guests. They observed the guidelines and everything worked out well. We would be happy to host her again!

Thank you. We are happy to hear how enjoyable your stay was. You folks were perfect guests as well and were exactly what you said your group would be. I'm glad we were able to accommodate all your needs and look forward to you coming back!!!

We are extremely pleased to hear when vactioners really enjoy their stay. It sounds like you took full advantage of all the house has to offer. We hope to see you back again.

Vacationers are looking to have the best experience possible for their hard earned money. We understand the anxiety that accompanies the anticipation of a good time and if that doesn't happen, it's difficult to rebound. Unfortunately there are 2 points that we agree with the posted review. The first impression is always the lasting one and in this case we could not get past a profound error. We contract with a professional cleaning company and schedule all cleanings in between our renters. They show up with a complete crew and clean the entire house. In this case the prior group was large so there was plenty of mess however the cleaning company basically made an error in their planning and had the house scheduled to be cleaned later so to all of our surprise, unfortunately our guests were greeted by laundry piles and dirty dishes. As the property manager, I take great pride in knowing that things have been scheduled correctly. After finishing a business meeting, I was greeted with almost 40 messages from our guest within a 30 minute time-frame informing me of the problem. Upon learning such, I contacted the owner of the cleaning company and had a crew arrive at the house approximately within an hour of learning of the problem. I asked our renters if they would like to go to dinner on us while as the cleaning crew needed 3-4 hours to clean the house properly however my gesture was not received well. I have fired the company over this. The entire house was cleaned and there were appropriate supplies available. This is the first I have heard of missing toilet paper and I believe our renter may have purchased additional supplies on her own as they did not care for what was available in the house. The other point I agree with is that the return of security deposits for consecutive renters were held up this year as bills for the respective period were delayed in getting to us and in addition the owner was out of the country and is the only one to send out refund checks. As of this reply, we have mailed a refund check twice now and recently sent an additional in a manner in which we have documented delivery. As this home has been solidly booked with over 70% return guests for the last 10 years, it signifies how well received the home is and how much our renters enjoy coming back year after year. While the home is an older home, it is the type where children can play and guests can put their feet up and relax and not worry about breaking stuff.

We are pleased that our guests were able to enjoy themselves at the house. It seems they had a great time as have had all of our guests and the house is "comfortable" as advertised, one where you can put your feet up and enjoy the water view. It's unfortunate that out guest did not contact me via text or cellphone. I only became aware that there was still a problem on 12/21 while I was away for the holiday. I'm not sure where information is being sent as it has not come to my attention previous. It is correct that we did have a delay in processing some of our guests accounts as there was a delay in getting our utility bill which must be reconciled in order to assess any potential extra charges. the bill only comes quarterly and did take over 90 days for us to receive it for the referenced period. We did not receive that information until 11/18 and I completed the refund request the same day to the owner who writes all the refund checks. It is my understanding that a check was mailed a few days after I completed the account. If there is still a problem, our guest need only confirm that they do not have a check and I will contact the owner. This can be done via text/email. The owner is out of the country right now but due to return soon but then they will be leaving again so I would like to know asap so we can get the matter resolved.

We really enjoy it when families are able to take advantage of our home. We feel like we are sharing the great view and beach, something we did not have access to when we were growing up. Given the proximity to the Village, there is something here for everybody to enjoy. We are happy to see guests who on the overall, have enjoyed their stay and we look forward to them staying with us again..