Splash am Lake Martin

What happened is we offered late checkout and were flexible about it. Actually we were planning to send cleaners the next morning. On the VBRO app, at 11 am, VRBO showed your status as checked out. So the cleaners came by later that afternoon around 4 pm wanting to get a head start, and found a vehicle there. They asked me to check if y'all were still in or was it someone else's vehicle they wanted to know. So I sent you a mesage to ask. Y'all were just about wrapped up since by then it was after 4 pm. There was no need to feel rushed. I just needed to check and let the cleaners know. We were trying to be nice and offer later check out to you and also the guests coming in after your stay wanted to check in early. So cleaners were trying to get in between stays and we were mislead by an 11 am message from VRBO saying "Kathleen has checked out." I was just asking your status to close the loop with the cleaners so that they can plan their cleaning time. Sorry you felt that communication created a negative feeling at end of your stay.