4-Bett-Rückzug Champions Gate, Clubhaus, Resort-Pool

hank you for your kind words, Rich! We're thrilled to hear your family enjoyed the stay and appreciated the clean property and well-stocked kitchen. We'd love to host you again!

Thank you for your review Ryan, I am so glad you enjoyed your stay

Thank you for your 5 star review, I am so glad you enjoyed your stay

Thank you for review. I am glad you have enjoyed your stay.

Thank you for your review

Thank you for the lovely feedback! We’re so glad to hear you had a fantastic time in Davenport and that the property met your expectations. Happy to know you found the beds comfortable and enjoyed the community amenities. We’d love to host you again in the future!

Thank you for the 5-star review, Rene.

Many thanks for your 5 star review. We are glad you enjoyed your stay.

Thank you for your review

Thank you for your 5 star review Julie. I am so glad you enjoyed your stay. We provide basic supplies to cover your first night, allowing you time to shop for the rest of your vacation. As for laundry, we do not require guests to wash sheets or towels upon departure, so I'm unsure where that information originated.

Thank you for your review

Thank you for the 5-star review, Lisa. We are glad you enjoyed your stay.

Thank you for your review. Upon reviewing the booking notes, I noticed that you were informed before check-in about our standard amenities, which include one roll of kitchen paper, one roll of toilet paper per bathroom, a bar of soap per bathroom, two dishwasher tabs, and two bin bags. Typically, these provisions are sufficient for most guests during their initial days until they can visit nearby stores and is pretty much standard practice in a short term rental / vacation home. I apologize for the oversight regarding soap, and we did offer to deliver it to you. It seems a bit unfair to rate us three stars for the missing soap when we were willing to rectify the situation promptly. I also want to acknowledge the inconvenience you experienced with the traffic delays when entering the community. As you checked in on Christmas Day, which is one of the busiest times of the year and the resort is likely working with lower-than-normal staff there will possibly be delays at the gate. I don’t feel that the issues you have commented on warrant a 3-star review as it’s a well-maintained home set in a prestigious gated resort with many communal facilities to offer.

Thank you for your feedback. We’re always striving to improve, and we’re genuinely sorry to hear that your experience didn’t meet your expectations. However, we would like to clarify a few important points: The issue with the AC and thermostat was raised on April 3rd and was addressed and resolved for you the same day. We were not made aware of any other concerns during your stay — including those related to the pool cage or bathroom trim — so we were surprised to read these comments in your review. Had you mentioned them at the time, we would have been happy to investigate and resolve them promptly, but unfortunately, it’s very difficult to address concerns after your departure. Regarding the pool heat, pool heat is an added extra and can be added to a booking if required, no questions or issues were raised with us during your stay. We would have gladly clarified anything related to this, including the billing, had we been asked. We always encourage guests to communicate any concerns as they arise so we can ensure a comfortable and enjoyable stay. We're sorry we didn't have that opportunity in your case.

Thank you for your 4 star review Harris. I am glad you enjoyed your stay. However, I would like to clarify that we do inform all guests prior to check-in about our policy of providing basic essentials to get them through the first couple of nights until they are able to go shopping. These essentials include toilet paper and soap per bathroom, a roll of kitchen paper, a couple of bin bags, and a couple of dishwasher tablets. We believe in being transparent about this policy and feel that it's important to inform guests in advance. Therefore, I think it's unfair to criticize something that you were made aware of beforehand.

Thank you for your review

Thank you for your review. We are glad you enjoyed the area and resort facilities. I am sorry you did not find the beds comfortable; it is hard to cater for all guests as everyone has their own preference as to what they find comfortable, however, we are disappointed with your comments about wear and tear as the home is only a couple of years old and we have received no other complaints. We do however appreciate you providing us with your feedback and we'll be sure to pass this on to our property manager.

Thank you for your detailed review and for choosing to stay with us again—we’re really glad to hear you had an overall nice experience. We appreciate your feedback regarding the HVAC system. We’re pleased to let you know that the AC issue has now been fully resolved to ensure a more comfortable stay for future guests. Regarding access to Champions Gate, we completely understand your frustration with the current QR code system. The good news is that a brand-new gate access system is in the works, which will make entry much smoother and more reliable moving forward. Thank you again for your valuable feedback—we’d love to welcome you back for an even better stay next time!

Thank you for your 4 star review. We ask for Id to cover you as the card holder from potential fraud and also us as the supplier. Its a sad world we live in at the moment where you have to be extra cautious. To be honest most guests have come across this before using other platforms so are accustomed to supply check in information.

Thank you for your feedback and for highlighting the positive aspects of your stay, Ginny! We're glad you enjoyed the home and appreciated the prompt communication. We apologize for the issues you experienced and will address them to improve future stays. Your input is valuable in helping us make the home more comfortable for our guests. We hope to host you again in the future!

Thank you for your 5 star review Jennifer!

Many thanks for your 5 star review - we are glad you all enjoyed the home and location.

Thank you for your five star review. I'm so glad you enjoyed your stay.

Thank you for your 5 star review.

Thank you for your review. I'm so glad you enjoyed your stay