SoCo Oase / Pool / Fitness / Feuerstelle / Innenstadt ATX

Thank you for your review! We’re glad the South Congress location and spacious kitchen made for an easy, comfortable home base for your group. You’re welcome back anytime!

Thank you for your feedback! We’re glad you enjoyed the location. We appreciate your note about the pool. There is no hot tub; it is just a seating area that's part of the pool. If you ever have questions about using amenities, we’re always happy to answer any questions during your stay!

I'm sorry to hear your stay fell short of expectations! We apologize for the cleanliness issues, and completed a deep clean. Housekeeping procedures and our pre-arrival checklist have been updated to prevent missed issues going forward. The defective furniture items have been scheduled for repair or replacement, and we are performing an audit of other furnishings to address any additional concerns. Regarding wildlife and pest control, we take the presence of a snake very seriously. Pest control was dispatched immediately and we’ve added routine checks of drawers, cabinets, and entry points to reduce the chance of this happening again. Grounds maintenance has also been reviewed. Thank you again for the specific notes, they’re helping us improve. We hope to have the opportunity to provide a much better experience in the future.

Thank you for taking the time to share these details about your stay at our place. We're sorry to hear the kitchen and several drawers weren’t up to standard and that the pool and trash cans were not clean on arrival. That’s not the experience we want guests to have. Thanks for the note about the thermostat; we’ll add clear, simple operating instructions. We're glad the layout, patio, backyard, pool, towels, and washer/dryer worked well for your group. We appreciate the four-star rating and your helpful feedback. If there’s anything else you think would make a return stay five stars, we’d welcome your suggestions!