4/10 – Mangelhaft
James O.
29. Nov. 2025
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
The amenities of the condo were great. The clubhouse staff were attentive and welcoming. The activities were great. Small cash deposit for borrowing supplies for the athletic courts. 3 free movies per day at the theater. The condo itself was adequate. Plenty of towels, blankets, etc. Adequate kitchen suplies. The pots and pans were all well used. I probably would have replaced then if i was the owner, but they were functional. The problem i had was lack of communication with the host. The listing indicated that I'd get check in information at 24 hours before check in. Despite me messaging on vrbo at 20 hours and 8 hours before check in, I hadnt gotten any information or response. I had to go through vrbo to get a phone number for the property management company. After a call and voice mail I finally got a response and got the check in information about 6 hours before check in. This was also the last time I ever got a response from the host despite me messaging on vrbo, texting (which they told me I could do when i was on the phone), and calling and leaving a voice-mail. While in the condo we found the hair dryer was broken and i wanted to inquire about a replacement. We also ran out of toilet paper and i wanted to inquire if they would supply more. But unfortunately I never got a response. Despite the condo itself being fine, i wont stay here again due to inadequate host communication. I'll look for a different host for another condo at this location.
James O.
Aufenthalt von 6 Nächten im November 2025
