Schöne 3 Schlafzimmer, 2 Bäder Golf View Villa Südlage Pool

Thank you for taking the time to share your review. We appreciate your kind comments about our management team. We note your feedback regarding the shower and cleanliness. We will review and strengthen our cleaning procedures to ensure our standards are consistently met. Our property is not equipped with shower grab bars. We regret that we were not aware of your specific needs prior to your stay, and we will pay closer attention to guest requirements in our future communications.

Hello Bryan, since you left, we couldn't find the remote opener of the garage. We have been trying to contact you in various ways, but we haven't received your reply. If you see this, please contact me, thank you. The hair and smell you mentioned in your review might be caused due to the same day check in and out between you and previous guests. The time was a little bit tight, so the smell of the detergent could not be completely dissipated. We will pay special attention to it in the future and try our best to make every guest satisfied.

Thank you for sharing your feedback. We're genuinely sorry to hear that your experience didn’t meet expectations. We’ve already contacted our property management team regarding the concerns you raised. They’ve consistently demonstrated diligence and care, and we’re confident they’ll take swift action to address the issues. Your comments have been passed along in full to ensure nothing is overlooked. We truly appreciate you choosing our property. Our goal is always to provide a comfortable and enjoyable stay, and your input helps us improve. We regret any inconvenience you experienced and hope to have the opportunity to offer you a better experience in the future.

There are several false statements in this review 1. The guest claims that the garage was malfunctioning when they checked in. However, on the second day after checked in, they specifically told us that everything was in working order. We also performed an inspection before the guest and found everything was in good condition. 2. The guest only paid for heating the pool for 14 days started from December 21st. They should stop using the pool heat from January 4th. However, the utility bill showed that the pool heat was on through January 16th. The pool was still warm when we inspected the property after they left. We had to turn it off. When we questioned them about it, the guest claimed that besides the 14 days they paid for, they only used the pool heater on the last day. This is all we have to say.

Guests failed to report the damage until my property manager found it as below. fortunate it had been discovered before other guest's finger got cut. "I noticed some damage that has been done to the glass lamps in double bedroom. The one on the right side of the bed seems to be a bit dislocated from the metal base, it's loose and moving when lifted. The one on the left side of the bed (picture) is cracked in the middle and because the surface is not smooth you can actually cut your finger if you touch it. There was also a piece of glass I found under the bed, it matches those lamps"

We are sorry for the reviewer's negative experience. We put great care into our property and have a professional property management team in charge of maintenance; any request by the tenant will be swiftly responded to by the manager. For example, the writer of this review did not like the k-cup coffee machine, so we promptly provided them with a more traditional model. Then they complained that the new model was not big enough, so we swiftly replaced the smaller model with a bigger one. They were also unhappy that the lounge chairs were too old, so we quickly responded by replacing the old chairs with new ones. At the time, we acknowledged our cleaning staff's mistake of accidentally leaving a working glove on one of the lounge chairs and waived the reviewer's cleaning fee as compensation. The reviewer mentioned the property not having a water boiler and a can opener, but our property came with a water boiler and two types of can opener (manual and electric Despite our best efforts, we were sorry to hear that the reviewer did not enjoy their stay. In the future, we will continue to strive to bring the best service to our tenants who do choose to stay here.