Haus am Wasser, 6 Schlafzimmer, privater Pool und Steg am Lake Conroe

We're sorry to hear about your concerns. During your stay, we were never notified about any issues with spiders, cobwebs, or the outdoor furniture. Had we been made aware, we would have promptly sent our maintenance team to address them. In Texas, especially during the warmer months, outdoor spider webs can appear quickly despite regular cleaning and pest control, which is why we encourage guests to let us know of any concerns while they're at the property. Regarding the spa, we were first notified on July 4 that it was not heating. After troubleshooting, we determined that the pool equipment settings had been changed, which prevented the spa from operating properly. Once we identified the issue, we restored the settings and worked to resolve the problem as quickly as possible. We appreciate your feedback and remain committed to providing every guest with an exceptional experience.

Thank you for your feedback. We're sorry to hear you experienced issues with the hot tub during your stay. We understand how disappointing that can be. When you notified us, we promptly contacted our maintenance company and requested service. Unfortunately, they were unable to resolve the issue before your departure. We know that wasn't the outcome either of us had hoped for, and we apologize for the inconvenience. The hot tub has since been repaired, and we appreciate you bringing the issue to our attention. Guest comfort is very important to us, and we always work to address maintenance concerns as quickly as possible.