- Innerhalb weniger Stunden
- Englisch, Italienisch
- Kalender zuletzt aktualisiert:
- 2018 M05 10
Wellness / Erholung
Services und Geschäfte
Sport und Abenteuer
Fragen Sie bei der Buchung des Objekts bitte den Vermieter oder überprüfen Sie den Mietvertrag.
All is well, but there are nuances
Basically it was all good. What surprised me:- Pool cleaned only once in two weeks of our stay;- An umbrella at the pool was broken, we were promised to fix it, but he did not.- When leaving the villa nobody can see off, after it was reported that we broke something and get back only a portion of the deposit.- Part of the deposit received only at the end of November (after 3 months)- We rested two families, and a set of keys is only one. Uncomfortable.- For a few days, turn off the gas - no compensation, and we have not received an apology.
We have been so fortunate since we started renting out our property as all our guests have said they have had a great time and we received lovely comments about their holiday experience at our villa. They also said how they appreciated the service from our agent and his team, and on our request they offered good suggestions on how we can keep on improving! The guests have all treated our home with the greatest respect and honoured the contract terms, for which we are delighted!
Sadly the family from Russia failed to understand the contract or abide by its terms and conditions. By moving furniture and fittings (not permitted in the contract) they caused some serious damage, for which, and for the very first time, we had to hold back a sum in respect of that damage. The return of the deposit became very protracted due to missing information and two sets of muddled details of German and Russian banks. Once we had received the correct information for one bank it was sent promptly.
Of course our agent is always there when guests leave to extend his good wishes and collect the keys. As a standard requirement he cleans and treats the pool twice a week. He responds to emergencies, such as the gas which did run out just before the family left and naturally he apologised twice for his oversight, as I did by e-mail. We were so upset when we heard! However he tells me the ladies said it was not really a problem as they were eating out. The agent records all his actions on a daily basis so he can report back to us.
We welcome all feedback from our guests, which previously has been reported fairly, and continually look to improving their holiday experience. We use this feedback to improve our contract, so we can ensure that all guests fully understand the extent of our commitment to them and visa versa in the future.
Everything was excellent. Booking was easy. Josephine answered emails quickly and pre arrival information was excellent.
Location was perfect.
Antonio the manger was helpful and punctual
The house and pool are gorgeous . The kitchen was well equipped . Beds comfortable, bathrooms very nice.
Large table tennis table available. Good sea view
Absolutely everything for a perfect holiday
We would love to return
Thank you for your lovely review! We do try to ensure our guests have a wonderful holiday but to see your response just makes us want to try even harder. You and your family would always be welcome back!
In nearly 30 years of staying in villas, this is the nearest to perfect that we've found. It is modern with a design sensitive to the area. It has a new kitchen, decent size bedrooms and best of all a good size pool. The view of olive groves and beyond them the sea is terrific and it is secluded. We couldn't have wanted for more. The service from both the owner and Antonio the local representative was excellent.
Such a lovely review! We are delighted that you enjoyed your stay and are so thrilled to hear your wonderful comments! We do try to ensure that everyone has a good time and spend time trying to improve the villa year on year, but its so great to hear you say it! Thanks a million!!
Peaceful and well equipped and comfortable villa
Beautiful villa, pool and the most amazing panoramic views of the sea from the roof terrace,
Heerlijk vakantiehuis met prachtig zwembad en uitzicht, heeft alles wat je nodig hebt
Dit vakantiehuis heeft aan alles gedacht! Afgezien van het heerlijke zwembad en de grootte van de villa, is de woning verder voorzien van andere gemakken, zoals een grote koelkast en vriezer, vaatwasser, barbecue, lounge sets en nog veel meer. Is er iets niet helemaal naar wens, dan is Antonio er nog om je te helpen. Zou er zo nog een keer heen gaan!!
Excellent villa with wonderful owners who couldn't have been more helpful
This villa did everything that it said it would - and more ! The owners very kindly agreed to purchase a table tennis table so that when it was really hot in the middle of the day the children could be active in the cool of the lower ground section of the villa. This was hugely popular and a great success.
We also really appreciated the food which was waiting for us on our arrival. We didn't know that there would be a 'welcome pack' for us but after a long and tiring journey it was just what we needed.
Antonio - the Italian caretaker - was delightful and did all that he could to help us settle in. We certainly would have never found the villa if he hadn't have met us and then guided us to it.
There were a number of power cuts when we were there but that was obviously nothing to do with the owner however, it did cause the wifi to stop working but a quick text to the owner ensured that the Italian company responsible for the maintenance of the line was brought in to rectify this.
Altogether a very happy holiday for us and our three children aged 14, 12 and 9.
Verbindliche Steuern & Gebühren
The rates for a couple sharing one bedroom at any period except during June, July and August are 15% lower.