2/10 – Ungenügend
Jacqueline B.
10. Okt. 2025
Gut: Check-in
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
This review is based on fact not emotion. Before i booked the descrip said 2 bedr title said 1. Sent msg to host.courtney replied back,sorry for the confusion yes its a 2 bedr. I booked.this was 6/16.long day of travel approx 12hrs. We get there its a 1 bedr. I call host. Said i booked 2 bedr, my husband snores like a freight train. Confirmed before i booked. Was told it was never a 2 bedr. I mentioned the convo before booking. She said she didnt see it.maybe her asst made a mistake. She could send me earplugs. Told her i have a back disability. Husband had to sleep on the couch. Smaller than a twin bed. She called me rude. I never raised my voice. The descrip must have been changed after i booked along with the convo. I was never notified in 3 1/2 months to let me know it was really a 1 bedr and did i want to keep it.She offered a refund if we left right away. Where were we going to go. The next morning host sent me a msg, we hope you enjoyed your first night at the large 1 bedr with 3 real beds. That was quite petty on her part. I didnt reply.later that day i get msg from insisting i didnt book a 2 bedr and i must have spoken to someone from vrbo and there was a computer glitch but NOONE from her team said it was a 2 bedr. So she basically called me a liar. At that point i called vrbo to file a complaint because now shes harassing me. I sent vrbo the pre booking convo showing confirm that yes it is a 2 bedr. I recd refund if 1/2 what i paid. roaches/ couch has ?stains?
Jacqueline B.
Aufenthalt von 3 Nächten im Oktober 2025
