Schönes Poolhaus in etablierter Nachbarschaft in West Palm Beach in der Nähe von allem

Thank you so much!

We’re sorry the stay didn’t fully meet your expectations. The blinds in the front bedroom involved only a couple of missing slats and were repaired the next day after you reported them. Regarding the palmetto bug, we never received any photo or other proof of the sighting. These insects are common in Florida especially during the rain season when the water level in the ground quite high they seek higher ground. Since no one can get completely rid of them it is fully disclosed in the listing and house rules that guests accept when booking. We contacted our pest-control company the same day and the property was serviced the next day. The tripped GFCI outlets are simple to reset by pressing a button; this was done and they are working properly. The light in the hallway is a very dim night light intended to make it easier to walk to the bathroom at night. None of these items meaningfully affect a stay and are considered minor issues. You mentioned the home itself was very nice. We held the reservation for months as a small family-owned business (not a hotel). When you decided to leave two nights early and requested a refund, we explained that a couple of missing slats addressed the next day did not warrant canceling the remaining nights. We offered to refund any unused nights we were able to rebook. When no new guest booked those dates, you chose to leave this review. We believe the feedback does not accurately reflect the minor issues that were promptly addressed.

Thank you so much!!!

Thank you so much Keith

Thank you so much

Thank you Bobby!

Thank you Leslie.

Thank you Stephen

Thank you Brenda!

Thank you so much Emelina! It was a pleasure to have you as my guests)))