Pablo Pines Haus am Kanal - Familien- und haustierfreundlich, Anhängerparkplatz + Wohnmobilanschlüsse!

Host Response: Thank you for your feedback. We’d like to clarify a few points for future guests: Our property is a brand-new home that we personally clean and maintain. We’ve had only a handful of guests, and we have never received complaints regarding cleanliness. Prior to booking, the guest requested discounts. Due to peak summer season in Montana, discounts were unavailable, and the reservation was confirmed at the standard rate. Upon arrival, the guest immediately attempted to have the mandatory cleaning fee waived, which is not optional and is clearly stated at booking. During the stay, we discovered evidence of a dog being brought onto the property without prior disclosure or the required pet fee. Our exterior cameras confirmed this. Dog hair was found throughout the home, requiring significant additional cleaning hours well beyond the standard turnover. The guest’s claim regarding hair being pre-existing is not accurate. This home is meticulously cleaned between every stay. For transparency, we want to reassure future guests that our property is always cleaned to a high standard, and we do enforce our house rules to ensure a quality experience for all.