Gemütliche Hütte mit erhöhtem Hinterdeck zwischen den Bäumen

Hey Cindie! Thanks for letting us know about your experience. We're glad you had a great time! Also thank you for the feedback about the bed. The sleeping comfort of our guests is really important to us and will look into getting something new in there that is more comfortable. Thanks again!

Thank you, Emily! We’re really glad you enjoyed a cozy couples getaway and got to relax in the hot tub after hiking. We appreciate you staying with us and hope to welcome you back again sometime!

Yes, we do agree a few things could use a refresh. We purchased the property not long ago and continue to make improvements as we are able. A refresh and a new couch and decor refresh are in the works. I'll also get some better lighting out to the hot tub I agree that is something that should be tackled first. Once we make said improvements it will justify a rate increase. While the cabin isn't perfect, the listing is pretty accurate to show the current condition and we feel it's priced at a great value. We really do appreciate the feedback. It was bit of a bummer to look back and see that there were no concerns raised during your stay. I would have appreciated the opportunity to make things right with you during your stay instead of finding out these things now when I thought everything was going great. We always want to be able to help make the stay good as it can be and would have wanted to make things right given the opportunity. Thanks again for staying with us we appreciate you coming out!

Thanks very much for the feedback. I looked back and it seems we did address the questions you had about the hot tub. There wasn't any mention in our messages about the chlorine smell. If we had known about it we could have tried to help with that issue and I really apologize that it was an issue for you. I'll definitely make sure to think about those other things and how to improve them for future guests. We're always thinking about upgrades and improvements we can make when we are able. However, we always price our cabin for excellent value!

I'm really sorry that our communication broke down. It's not a common occurrence and I apologized profusely personally and let you know that we would make sure to consider all of your concerns. We also took full responsibility and sent back a generous refund (which wasn't mentioned anywhere above). We encourage those considering our cabin to look at our overwhelmingly positive reviews and understand that we take our guest experience very seriously and on the rare occasion when things go wrong we do everything in our power to make it right. Sincerely, Greg, Owner