Canyon Road Retreat - Wunderschöner Garten / Innenhof !!

Thank you for your honest review. We are pleased to hear you enjoyed the main house during your month-long stay in Santa Fe, and, of course, disappointed that there were a number of external factors that influenced your experience during your stay. Thank you also for pointing out that we were quick to respond the entire duration of your stay and did everything within our capacity to ensure you and your guests were as comfortable as possible. Our objective is to have our houses in perfect condition so guests can enjoy their vacation. The problems you noted were unforeseen, and, as you stated, we did everything in our power to rectify the situation. Sadly, the issue with the casita was out of our hands, as no plumbers were available to respond in a timely way. The beginning of winter is always a difficult time for the historic district. As you mentioned, the winter weather caused a short power outage and city water works impacted the water to the neighborhood. Unfortunately, the beginning of winter is also a common time for historic homes to have heating and plumbing issues. We were terribly disappointed that this was the case in the stand-alone casita. It was distressing that no plumbers were available due to the overload of emergency work. On the flip side, in a time when so many homes were left without heat and water, we were relieved you were not forced to leave the property and that there were two other bathrooms in the main house available for you and your guests to use. The unfortunate turn of events that were completely out of our control left us distraught and frustrated over the inconvenience to you and your guests. The least we could do was offer substantial financial compensation for the inconvenience of one quarter of the monthly rental price. We pride ourselves on providing quality properties for guests so they can enjoy the beauty of Santa Fe without stress. We are so disappointed these experiences impacted your visit, but hope you’ll feel confident knowing that we will also do everything within our power to keep you comfortable and happy during your stays with us.