Direkt am Meer · Großer Balkon · Fantastische Sonnenaufgangsblicke

Diane stayed with us from April 9-13th. There was construction work ongoing while she was onsite - the 5th floor roof was being worked on and the elevator modernization was underway. We clearly state in our description - no pools and beach access thru the north access road - the pool deck is in a current state of disrepair due to 2022 hurricanes - no one is allowed on the pool deck. We had several conversations on the day of arrival - Diane had indicated that she was not receiving check in instructions. We could clearly see that email was being delivered and opened. We did have 4 conversations about her emails and check in instructions on the day of arrival. I answered all phone calls and all questions were answered. This room was purchased in November 2024, the pictures were taken in the room and are about 4 months old and no changes have been made. The room is big - bright and beautiful - there is there is no mold anywhere in the room. The security deposit is clearly noted in our advertisement.

We emailed April the door code prior to her arrival. I was on a conference call when she contacted me about an issue with opening the door - I texted her several times and sent our housekeeper to assist. The guest had to wait about 30 minutes - when housekeeper arrived - it was determined the touch pad lock was faulty. We apologized and moved April to a larger unit. On check out it was determined that guest smoked in unit - we did not keep her security deposit -it was released 2 days after her departure. Also - the refrigerator had a full bottle of ketchup. The guest never made us aware of any cleanliness issues - or we would have sent the housekeeper back there. BEWARE - the guest did smoke in the unit.