Lake Kennedy Front Villa

Hello Richard, how are you and the family. Tha k you so much for choosing our home as your home. We are so glad that you have enjoyed your time here in Cape Coral and took back memorable times. We have replaced the mattress....lol. We have really pleased with guest such as yourself and company. I wish you well, hope our path crosses one day. Kind regards. Tom

Dear Ms. Poveda, Thank you for your feedback. We take all concerns seriously and would like to clarify the facts regarding your stay so future guests have an accurate understanding. 1. Pool Condition The pool was serviced regularly by a licensed pool company, as it is for all guests. No service issues or complaints were reported during your stay, and no request for additional cleaning was ever made to us during the month-long rental. 2. “Property Manager Peeking” Claim There is no property manager living next door. The people you saw were members of our Neighborhood Watch, part of the HOA’s standard community safety program. They do not monitor guests, they do not enter the property, and they do not “peek” into homes. No reports of inappropriate conduct were ever filed. At no time was your privacy violated. 3. Commercial Vehicle in Driveway Cape Coral city regulations do not allow commercial trucks or vehicles with business signage to be parked in residential driveways or exposed areas. This is a City of Cape Coral rule—not a personal rule. We simply informed you of this regulation, as required, to avoid city penalties. 4. Business Use of the Home Short-term rentals in Cape Coral cannot be used to conduct business, including operating from commercial vans or using the home as a business base. This guideline is clearly stated in the rental agreement and municipal regulations. 5. Unauthorized Animals Our listing clearly states NO pets allowed. Bringing animals into the property without approval violates the rental agreement and platform rules. These conditions are posted openly before booking. 6. Smoking / Vaping / Medical Marijuana Use Indoors The home is strictly non-smoking, including medical marijuana and vaping. This policy protects future guests and complies with insurance and city guidelines. 7. Profiling Accusation We treat all guests equally and respectfully. Our communication was strictly limited to city compliance issues and house rules that apply to every visitor. Nothing in our interactions supports the idea of profiling. Our Long-Term Track Record. We have hosted guests for many years with excellent feedback, including multiple 10/10 reviews describing: exceptional cleanliness accurate listing responsive hosting peaceful environment outstanding lanai and pool area These reviews span many years and demonstrate the consistent quality of our property and service. We regret that you feel your experience did not meet expectations, but the concerns raised are not supported by city records, HOA reports, service logs, or platform communication. We remain committed to providing a safe, clean, and enjoyable environment for all guests. If you would like to discuss further, we are happy to do so through the booking platform. Kind regards, Maxon Services, LLC