Gemütliches Newbold Haus, Top WM-Rabatte weniger als 5 km von den Stadien

Thank you so much! We enjoyed hosting you.

We’re sorry to hear that your experience didn’t meet your expectations, but we feel it’s important to clarify a few key details for future guests. While our property is pet-friendly, we do require all guests to notify us in advance and receive approval before bringing pets, as stated in our listing. This allows us to maintain a clean, safe environment for all travelers. Unfortunately, you did not disclose that you were bringing pets and chose to bypass the pet fee. This is not only against our policy, but it also creates additional cleaning and allergy concerns for future guests. Additionally, our cleaning team reported and documented significant staining on the linens, including what appeared to be blood. These items had to be discarded and replaced. We take great pride in providing a clean and comfortable space, and we stand by the findings of our professional cleaning staff. We always strive to provide a welcoming experience, and open communication helps us do that. We encourage all guests to review our policies carefully and reach out with any questions before arrival. We’re always happy to accommodate reasonable requests when given the opportunity.