HERVORRAGENDE Main Floor Condo - STEP auf den Strand !!

I was so sorry you had to leave so early into your stay & I offered you my sincere condolences on the death of your brother. However, considering you thought the condo was 'very nice', I'm not sure I understand the 3* rating? Sadly, I have no control over the weather. I appreciate the fact that you cleaned up the water, but you agreed that you knew that a call to our manager would have provided you with that service. Fortunately, this was the 1st time since we owned our condo that water actually came in - hopefully, the first and last time!!

Sadly, there are homeless camps all over Oahu, even including sidewalks in Honolulu, not just the West Side & the smell is limited to those camps. There are not homeless camps near our Condo or near the Makaha Beach Cabanas. Please consider all our other Excellent Reviews!

Aloha! I'm so glad you loved our little corner of Paradise!!

Many Mahalos! We love it when our guests enjoy our corner of Paradise as much as we do!!

I'm sooo glad that you had a wonderful time staying with us! I agree that it can be disconcerting to people unfamiliar w/Hawaiian culture to find locals camping on the beach. Hawaii, like most other states, says that the ocean or waterways should be accessible to all. To that end, the area from the water up to a certain number of feet, is considered public domain. Oddly, in order to camp overnight, there has to be at least one fishing line in the water. This even applies to resorts and ocean front homes. Fortunately, from my experience, the local campers have always been friendly, clean up their mess & are respectful of our residents. Usually, this happens on holidays, but not always. Thank you for mentioning this, because it gave me the opportunity to explain how this can happen - anywhere! It's easy for me to forget how strange this can feel, because I'm so used to it. Mahalo, Janis

Mahalo! Mahalo! I'm so delighted you loved our 'Hidden Gem'. You touched on all the reasons we love it there!

I'm so glad you enjoyed your stay! Our beach is one of the best kept "secrets" on Oahu! I am sorry about your unwelcome "visitors", but when you live in a tropical area (as anyone in Florida knows...) you're always fighting the good fight! Fortunately, we keep on top of it so it's unusual! I hope you return to our Beach in Paradise!

Mahalo for your lovely review! You were a pleasure to have as a guest - please come back soon!

Sadly, it was true that the condo had not been cleaned. Our housekeepers mixed up the dates & thought this guest was arriving the next day. The degree of uncleanliness is irrelevant, because the fact remains that it was not ready for this guest. I had allowed an after hours check-in to accommodate their arrival, thereby making it almost impossible to rectify anything at 1:30 a.m. To say I was horrified & appalled is an understatement. Finding a hotel on the west side of Oahu, in the middle of the night, is very difficult. I suggested, to just get through the night, they sleep on the sofa bed with clean bedding. When it became apparent that would be unacceptable, I said I would refund the cleaning fee for the entire month of $175 + the night’s rental, which more than paid for their hotel. The guest failed to mention this refund. The housekeeper arrived at 8:00am & cleaned the condo. I know personally that there was an entire set of towels for 2 people, plus beach towels and brand new floor mats. Because the condo hadn’t been cleaned, all the towels hadn’t been washed & returned. A full 6 person supply was returned 4 days later. Then, on top of this, the refrigerator breaks & I discovered it was not repairable & had to be replaced. I had a brand, new refrigerator delivered the next day & the old one removed + sent over a cooler & ice. This was nearly a super-human feat, if anyone reading this has ever tried to get next day appliance delivery & pickup from a Home Depot. The guest expected a full refund of all her food. This was a problem that could not have possibly been foreseen, like a power outage. I did refund a portion, but not to her satisfaction. I cannot address any odor as NO ONE has ever complained of this before & the internet code is in large print in the Guest Book. As any traveler knows, occasionally there will be issues. How you know if you have good service, is if there is an immediate response by management. I took full responsibility & responded/fixed/repaired everything in as timely manner as humanly possible. I bent over backwards to make things right & refunded her money for the issues. This guest stayed a month & everything was resolved within the first days. There have been assorted other problems over the years & usually people who travel know occasionally ‘things happen’, and judge us by our immediate response and attentiveness. I take great pride in our 5* reviews and there are 43 other excellent reviews to consider.

Mahalo! I love it when our guests have a great time!!!

Short & Sweet - I love it! Mahalo for your kind words & hope you visit us again!