4/10 – Schlecht
Diane S.
29. Dez. 2022
Gut: Check-in
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Owner refused to heat the pool
My daughter and I flew down from Canada to stay at this duplex and visit family in Fort Myers. We chose this rental because the description says “heated pool”.
The weather was raining for the first day so we didn’t use the pool initially. We discovered the pool water was icy cold. I sent a message requesting to have the pool heated and the property owner responded that it already was. I asked them to come to the pool and verify that the heater was working in good order. The property manager reiterated it was working and the water temperature was set to the high end of the standard range they specified 77-82 degrees, and stated there was nothing more they could do. So I bought a pool thermometer to verify for myself that the water was much colder and I took photos of the actual temperature to document it was not heated. Then I had a pool tech look at it and he confirmed that the heater switch was in the “OFF” position. I can only surmise that the Property Manager decided to ignore us and pretend the pool was heated when it was not. We were very disappointed because the beaches were closed due to Hurricane Ian. We had chosen to rent a house with a heated pool and paid a higher rental cost than we would have otherwise. However, we were unable to use the pool since it wasn’t heated.
Although the property manager wouldn’t come to the duplex to help rectify the pool temperature, on the evening before we vacated the rental, she asked us to let her come over for a “dog inspection” earlier than our established check out time. This surprised us, so I reviewed all the rental documents and could not find any clause identifying this procedure. When she arrived she insisted a “dog inspection” is standard.
We complied with all instructions in the rental agreement.
The home is sparsely furnished. Side tables are needed in the living room and pool side - we had to put our drinks/snacks/cell phones on the floor. The bedrooms have no dressers to store clothing and personal articles. The bedroom closets had hangers and an overhead shelf, but lacked dressers.
In the kitchen I found the largest frying pan was covered in a heavy layer of oily spatter, so we couldn’t use any dishes or utensils until we had thoroughly cleaned them. There weren’t enough mugs or dishes and the pot lids didn’t fit.
The living room sofa is very small and we could feel the wood frame through the cushions. Otherwise the rest of the furniture was comfortable.
Diane S.
Aufenthalt von 5 Nächten im Dezember 2022
