4/10 – Schlecht
Christine R.
23. Juli 2023
Gut: Sauberkeit
Verbesserungswürdig: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
I don’t want to get back in the car again!!!
Called host night before check in to confirm as he had told me via e mail when I messaged him a month ago they send out confirmations 24 hours prior to check in…he had not. But he did confirm then before we began our 12 hour drive. We were paid in Ful at time of reservation. When choosing our destination months ago…our only criteria was ocean front with room for our 3 grands and daughter and my spouse and I. We were coming for the ocean first and foremost…and made no plans but living at the beach for a week without having to drag the kids all around…too much in us physically. Upon arriving about 5 pm we were told the property was overbooked but they had a place for us at another wyndam…25 minutes away…on a golf course…with nothing within walking distance. The kids were tired and cranky and literally the youngest grand smashed her finger somewhere in the building while I was trying to check in…she was screaming and my daughter was trying to comfort her so I could straighten out our reservation. The staff at towers on the grove sent us to the other property and said we should contact the host…and we tried. Left Vm with no reply until we called him from daughters phone and he answered. He exclaimed that this has never happened before and if we wanted to cancel and find a place to stay Friday and Saturday he would try to get us back to property we booked by monday. Melanie at wyndam dye was AMAZING. No space to continue review!!!
Christine R.
Aufenthalt von 7 Nächten im Juli 2023