2/10 – Ungenügend
Cathy G.
28. Apr. 2025
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Not pleasant at all!
Arrived to the property to find it was already occupied. Occupant informed me that he was staying long term and had made the arrangement with Host privately. I had booked this location back in February (curious to know when he made his arrangement, but alas, I shall never know these things) and had contacted the host thru the website to make a change to my dates 3 weeks before my arrival. The hosts only response to my change request was "Yes thanks" after sending a second message asking if she had received my request. At no time did the host alert me to the private booking, which makes me think the occupant at the property when I arrived had only just booked. After talking with the occupant, I contacted host, only to discover her property is listed on another site, and was booked for same time frame via both sites, along with private booking currently there. Host was apologetic and immediately canceled my booking and refunded full amount. She even stated during our conversation that she had another booking that she had to move to another location due to over booking and sadly had "nowhere else to stick me". Whatever that was supposed to mean. Despite her apology and quick refund, I still had a 4 day vacation ahead of me with nowhere to stay. I spent 4 days in Panama City couch surfing. Not the best start to what I thought was going to be a great vacation. Im curious to know what happened with the other booking that was set to arrive? Hmmm...
Cathy G.
Aufenthalt von 5 Nächten im April 2025
