Helle 2-Zimmer-Wohnung am Strand mit Balkon, Pool & Meerblick

Thank you for your feedback! We’re glad you enjoyed the unit, the beach views, and the great location near Flagler Ave. We appreciate you choosing to stay with us.- The Casago NSB Team

Dear Mary, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay and that you love the area! Your compliments on the beach and the unit's decor are truly appreciated. We sincerely apologize for any inconvenience you experienced regarding the cleanliness of the unit and the parking situation. Please know that cleanliness is of the utmost importance to us, and we have addressed this matter with our housekeeping team to ensure that such oversights do not occur in the future. We understand the importance of a clean and comfortable environment for our guests, and we regret that we fell short of your expectations in this regard. Regarding the parking issue, we understand how frustrating it can be, especially when traveling with multiple vehicles. We will review our parking policy and explore potential solutions to accommodate guests with more than one vehicle. In response to your mention of the clump of fake lashes found on the bathroom mirror, we would like to assure you that our cleaning procedures are thorough and meticulous. We have checked our records and can confirm that our cleaning team documented the bathroom's condition with time-stamped photos before your check-in. However, we take your feedback seriously, and if you believe there has been any oversight, we would be more than happy to review the situation further. Please feel free to provide us with any photos you may have, as we strive to uphold the highest standards of cleanliness and guest satisfaction. Once again, thank you for bringing these concerns to our attention. We value your feedback as it helps us improve our services for future guests. We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience. Warm regards, Casago Coastal Volusia Management

Hi Jamie, I'm thrilled to hear you loved the location and everyone here! We are passionate about ensuring our guests are taken care of throughout their entire stay. While we do provide a certain amount of towels and essentials at check-in, we are happy to offer more if needed. We have extra towels, beach towels, and other essentials available at the desk. I apologize for any inconvenience caused by this not being communicated to you earlier. We will make sure all our guests are informed of this moving forward. Please come back and see us; we would love to ensure your next experience is even greater!

Thank you so much for your detailed feedback. We’re thrilled to hear you loved the condo’s interior, location, and all the amenities provided for your beach vacation. That said, we are truly sorry for the frustration you experienced with the check-in process and parking pass situation—especially after such a long drive. We completely understand how stressful that must have been and appreciate your patience while it was resolved. Your feedback is invaluable, and we’ll be working closely with our team to ensure this doesn’t happen again. We’re glad the rest of your stay went smoothly, and we’d love the opportunity to host you again for a stress-free and relaxing visit in the future. The Casago NSB Team

Hello Eric, Thank you so much for the 5/5 rating! We're thrilled to know you had such a great experience and truly appreciate you choosing to stay with us. We’d love to welcome you back anytime!