Nur Schritte von einem schönen Strand – Ihr Puerto-Rico-Urlaub erwartet Sie

Thank you for taking the time to share your feedback. We’re very happy to hear that you enjoyed the property and that it was exactly as pictured. It was a pleasure hosting you, and we appreciate your kind comments about our efforts to assist during your stay. We’re sorry for the inconvenience caused by the power interruptions. Unfortunately, power outages can occur in Puerto Rico and are outside of our direct control. We are currently working on upgrading our backup power system so that it can provide power to most of the apartment and further minimize the impact of future outages. Regarding the roaches, we sincerely apologize that you encountered them upon arrival. As a property located in a tropical environment, occasional pests can occur despite preventative measures. We have professional pest control performed every quarter as part of our ongoing maintenance and prevention program. We also wish we had been made aware of the issue during your stay. Had you notified us at the time, we would have immediately contacted the property manager to address the situation and arrange for additional cleaning. We appreciate your feedback and will continue to work with our cleaning and pest-control teams to maintain the highest standards for our guests. Thank you again for staying with us and for recognizing our efforts to make your visit enjoyable. We’re glad that, overall, you had a great stay and hope to have the opportunity to host you again in the future.