Geräumiges "Crab Cakes" Cottage in N. Captiva mit Golfwagen, Starlink und neuer Klimaanlage

Hi Megan… I am sorry to hear you had these issues during your stay. I wish you would have reached out to Jorge or me regarding these concerns and we would have resolved them immediately. I hope you will stay with us again in the future. JB

We are sorry to hear that certain aspects of your stay were not up to your expectations. We have never received a 2-Star rating over the past five years of renting Crab Cakes. We truly strive to provide our guests with a memorable stay on North Captiva, In response to your feedback , the home had unfortunately been “closed up” for 3-weeks prior to your arrival and was not given a final inspection before your arrival... which we normally do. That being said, after receiving your lengthy 3- pages of text, our staff (3 people) responded within 45-minutes to address your concerns. We apologize if they did not communicate their arrival times with you. However, they were determined to “make things right” as soon as possible. Again, we offered to pest control the property again and re-clean the home while you enjoyed your day on North Captiva. Unfortunately this was not enough to satisfy your numerous requests. We wish you the best in your future travels.

Thank you for your feedback. Most of these issues were hurricane related and have all been addressed. The yard has been cleared of all the debris (including the flooded golf carts) and a new well water pump has been installed to address the low water pressure. The AC light can be turned off at night by pushing the “LED” button on the remote. We have never received “6” stars in the past…so we hope you will come back again now that both the house and North Captiva Island have recovered from 3 major hurricanes in the past few years. Thank you again for staying with us…John

Thank you for your review. We are happy to hear you enjoyed your stay at Crab Cakes… and we hope to host you again in the future! John

Hi Al… I understand the 3-Star rating you gave our home was due to the water / well pump issues you encountered during your stay. However, I assure you the issue (bad solenoid switch) has been resolved and our guests have experienced no further issues over the past few months. In addition, we did our best to repair the problem ASAP and did respond within the hour, (from the time you notified us of the water problem). I hope you will consider Crab Cakes again in the future… and again we apologize for the water outage. Regards… John