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8/10 – Gut
Carolyn O.
29. Sept. 2023
My retirement get away
Rating Details:
The property manager was adequately helpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
While my 9 friends and I enjoyed the house, the pool, the numerous balconies, and the location, we were not satisfied with the cleanliness and calls/texts to the office went unanswered or unaddressed. The house itself is very large and the 9 of us were very comfortable. Then amenities were great, the blue tooth stereo was a plus. Now for the beware: the outdoor areas were not addressed by the cleaners. After over an hour, I had the numerous pool toys left behind in one area,and the outdoor showers, and the patio clear of sand. I don't believe the patio had been washed down all season. Every trash can was full. Not only full but one had maggots. With trash day being Saturday, I can't believe that the cleaners would not have made sure that the trash was put out. I do not know when the floor was last mopped but it was not before we came in. Not all of the bathrooms were cleaned. We called the office, waited for the cleaners who never showed up, and were give a new shower curtain to replace the moldy one by the maintenance crew who were servicing another house. Yes, I did address these issues with the office as well as whether I needed to stop to check in. I was told that if I was not getting pool passes that I did not need to check in. Walking in to NO toilet paper was a little jaring. The Welcome package of paper products, soap, etc was non existent. I called the office and was told that they did not leave those at the rentals that I had to stop in the office to get it. Went to the office and was given pool passes... no package. So for size, location, ambiance this is a great place. For cleanliness, be ready to clean. For response from the office...
