The Buoy House / La Casa de la Boya

Thank you! ☺️ we appreciate you!

Here's a polished and respectful version that addresses the review while providing context for future guests: Thank you for your feedback. As soon as the concern was reported on the third day of the stay, we immediately arranged an inspection. No evidence supporting the reported issue was found during the inspection; however, out of an abundance of caution and our commitment to guest comfort and safety, we proactively coordinated a replacement of the beds and scheduled a professional extermination service to prevent any potential concerns or future issues. The well-being of our guests is extremely important to us, and we take all reports seriously, regardless of the findings. We continuously maintain and monitor our property to ensure a clean, safe, and comfortable environment for every stay. For travelers visiting tropical destinations, we also recommend taking precautions against mosquito bites and other insects that may be encountered during outdoor activities and excursions. Additionally, guests may wish to inspect and protect their luggage when traveling between accommodations, as insects can occasionally be transported from other locations. We appreciate the opportunity to address this concern and remain committed to providing an excellent experience for all of our guests.

Thank you for your feedback. We’re sorry to hear that parts of your stay felt unsettling, and we’d like to clarify a few points for future guests. Our smart lock system and exterior cameras did not show the door opening during the night as described. In some cases, the door may appear unlocked if it is not fully engaged when closing. We always encourage guests to contact us immediately if they experience any concern. While we experienced a temporary issue accessing messages through the app for a few days, guests can always reach us by phone or through VRBO support for urgent matters. During your stay we continued to respond to needs such as providing refills and supplies when requested, so communication and support were still provided. Regarding the second bathroom, it is a half bath that was temporarily restricted due to a repair that needed to be completed following a previous issue. We chose to keep it closed until the scheduled repair to avoid a larger problem that could disrupt your stay. The property still had a full, functioning bathroom available, similar to many accommodations that operate with a single full bath. We also take cleanliness and health standards extremely seriously. We are asthmatic, so mold is absolutely not tolerated in our property. For that reason, the home is regularly maintained and inspected to ensure it remains safe and comfortable for guests. We always strive to provide a positive experience and appreciate the opportunity to clarify these point