6/10 – Okay
Teresa P.
28. Jan. 2024
Gut: Check-in und Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Christmas Holidays
I usually don’t leave a review but felt I needed to. We have booked other homes in the past and was alway happy. This home however as soon as we arrived had problems. We called because there were no linens for sofa bed. They were very responsive for that and brought them asap. That’s about it. The pool was dirty there were chairs thrown in the pool garbage all around the backyard and the hot tub was dirty as well. When I complained about it they tried to tell us that the wind must have blown the chairs into the pool. We were already in Florida for two weeks in that area there was no high winds for that to happen. They had said that we could take the chairs out of the pool ourselves. They had people completing an inspection a failed to let us know that there would be people in the backyard so we were not able to go into the backyard for the first part of the day We also explained that the hot tub and pool were still dirty even after apparently someone was there to clean it and that the pool heater and hot tub were not working. They assured us that someone was coming to clean it again and make sure it was ok. Here I am two week later writing this review no one came out to take care of the problem. We booked the house that had a pool and hot tub, that we were not able to use. Very disappointed. Although the home was in a nice location to the beach and walking distance to restaurants I cannot say that I would rent this home again or recommend staying here. Very disappointing
Teresa P.
Aufenthalt von 5 Nächten im Januar 2024