Südsee Wrap Around Front Corner Condo-Panorama-Strand, Golf & Sun Set Ansichten

Dear Cynthia, I am sorry that the kitchen was not cleaned properly. My regular good cleaning person since more than ten years who cleans both of my apartments in that building was unable to clean this time and I had to use a fill-in person, who obviously did not do a good job. However, if you would have formed me immediately when you arrived, I could have sent a cleaning person again the same day to make up for it. I am glad you had a Great Week. Thank you, Johanna

It is apparent, that Kim D's review is a very rear exception to the many other reviews on this listing. About 50% of our guests are repeat renters, who no longer place reviews. The key package consisted of two apartment keys, one magnetic key, one gate key, one laundry card, and very detailed "Directions" about the party's arrival and depature. I mailed the package to Kim D. with a tracking number 15 days prior to their arrival. Kim received it within 4 days. In the “Directions” it clearly states politely: “VERY IMPORTANT: WOULD YOU PLEASE BE SO GOOD AND MAIL BACK IN A PADDED ENVELOPE ALL FOUR KEYS AND THE LAUNDRY CARD. IT WOULD BE GOOD IF YOU COULD PUT THE KEYS IN THE MAIL ON THE DAY OF YOUR DEPARTURE OR THE NEXT DAY, SINCE I WILL NEED THE KEYS VERY SOON AGAIN". Kim, you did not object to that, but rather ignored it! Eight days after Kim’s departure I had to call her to find out when she had mailed the keys back? The answer was: “a few days ago”. The key package has not arrived yet as of the day of this writing, April 21, 18 days after her departure. - On April 16 was the last day that I was able to claim the missing keys, which I did. - I had to hire and pay a person to have new keys cut at the lock smith, because I needed them urgently. All this got Kim D. very upset which prompted her to post this exceptional review. I became aware of the damaged closet door on the same Saturday morning, when Kim arrived in the afternoon. I was not able to get it repaired that quickly because of a broken part. I called her and asked if I should send a repair person during her stay? She wanted not to have it repaired during her stay and she would be good with it as is. SO, I DEFINITELY DID NOT ACCUSE HER OF THE DAMAGED DOOR. I was informed of the broken drawer inside the refrigerator the day of Kim's departure when the apartment had been cleaned. I called Kim to find out what happened? She replied that the drawer was not damaged during their stay and that they hardly used the refrigerator. (They occupied the apartment with four people). Shortly after that she called me back and informed me that one of the members in her party just told her that the drawer was already broken when they arrived. I left it that way and I DID NOT CLAIM IT OR ACCUSED KIM OF IT. There are two very comfortable leather reclining sofas which were probably damaged from pointy keys in pockets. They have been patched in exactly the same color and material and I never received any complaints about it before. Those are the only patches on furniture! It is impossible to prevent stains on all the fabric and leather chairs, which are partly due to sun screen lotion, which is extremely difficult to remove completely. The towels and linen got stained when someone had washed them together with other colored materials and sometimes also added bleach to non-white laundry. I hear about this problem from very many other owners as well. I will try my best to take care of that. I was not aware of the bad nonstick pans and cookie sheets, which I also will take care of. Yes, the kitchen is well stocked, which all of my other rental guests appreciate very much! In the “Directions”, which I had sent along in the key package, it also states clearly in another paragraph: “ON THE DAY OF YOUR DEPARTURE, YOU MAY LEAVE ONE LOAD OF LAUNDRY BEHIND (BED LINEN AND TOWELS YOU USE THE LAST NIGHT/DAY) FOR OUR CLEANING PERSON TO TAKE CARE OF. SHE WILL CHARGE ME FOR EXTRA LAUNDRY.” - Again, Kim, you did not object to that. - You left an extra load of dirty laundry behind, mostly bath and beach towels, and not any blankets, as you had mentioned. I have a photo of the extra dirty laundry! My cleaning person charged me extra for it. I certainly did not receive $2,688 from you. The apartment was listed for that high season week for 2,045, plus $125 for cleaning, which is among the lowest rates for a front corner unit in that complex. Your review is very unfair, not entirely true, and over exaggerated.

I like to apologize, I should have informed you prior to your arrival so that you would not have been surpised. We no longer provide those supplies which you have mentioned. That is out of safety precautions due to Covid-19. - It actually reduced your cleaning bill from $150 to $125. About the TV, you are the first person who informed me via this review. I was not aware of it. If you would have called me during your stay, we could have addressed the problem.