Ocean-Walk Fazio Villa Juwel, aufwendig renoviert

Thank you for your review! You may have forgotten all the prompt responses to all your inquiries and attention to your comfort, which could make it a well deserved five ✨

Dear Roger, thank you so much for your review and coming back every year, welcome back next year!

I am so happy to have you as repeat renters! Thank you so much for your comments and I'm looking forward to hosting you next year!

Dear Randall, thank you so much for your review and I am so happy you loved your stay, you are welcome back any time! It truly goes to my heart to have my guests sharing their appreciation of Fazio

Thank you so much Carmel for your wonderful review! I have been so happy to welcome you, and I hope you will be part of my wonderful repeat renters!

Hello Jo, thank you so much for your review and I hope you will come back!

Dear Raisa, thank you so much for taking the time to review your great time! It means a lot and I am so happy you would consider coming back for a longer stay! You're welcome any time

Dear Linda and Bill, it is always a true pleasure to welcome such amazing and considerate guests! In France we always say "never twice without three times" Are we looking forward to " never 3 times without 4"? Thank you for your appreciation of the villa, it is indeed special!

Hello Roger, thank you so much for your appreciation of the villa, and I am happy that you found it comfortable and welcoming for the whole family! I provide a high speed internet service which is very useful for smooth streaming on TV, and work, for those especially who stay longer and /or work remotely.

Dear Teresa, thank you so much for tour review and I am happy you liked the villa, could enjoy the beautiful black deck and the kitchen, and the spacious floorplan, i would be happy to welcome you again in a Sunny weather !

Hello Erin Thank you so much for your appreciation, and I am happy you found my home comfortable for a large group! I will continue improving it, brand new kitchen and living room end of 2018!

Dear Linda and Bill, as I take care of things personally, I also usually have very nice guests, but you are the absolute best couple ever, almost family now! Thank so so much for your review, and I am so happy you notice all the details I try to provide for my guests' comfort and enjoyment! See you next year , you are such wonderful repeat renters

Dear Dennis, thank you so much for your review, and the care for the villa (not easy with young grandchildren!). I am happy you found it comfortable and nicely decorated and I also use a lot and love the PD buggy!

Dear Scott, thank you so much for your review and I am so happy the villa met your expectations! Hope to see you back very soon

Thank you so much for your review, and I am happy you had a great time! The villa offers space and light and all comforts of home, and I was happy to assist you and that property management was also attentive. I hope to welcome you again soon

Dear William and Angela, thank you so much for your wonderful review, it truly goes to my heart and I cannot thank you enough for enjoying my home and taking such good care of it. My neighbours are lovely, the Fazio III court is like a small village, everybody is so nice and happy to help, and the surroundings are beautiful. I put all my heart into decorating and keeping the property and I am so happy you immediately felt comfortable and at home. I cannot wait to have you back! Guests like you are the very best an owner can dream of!

Dear guests I am quite surprised at your comments concerning the kitchen, which is absolutely brand new and everybody raves on how beautiful it is, and beautifully equipped it is (you could have commented on this, I think it is more useful for the guests to know) The kitchen dishcloth is provided by the cleaning crew as well as the soap and towel in the downstairs half bath and I will certainly let my property manager and the cleaning crew know. I personally provide additional cleaning products in the laundry room, a thing which owners never do especially in the summer time. There are additional dishcloths provided by me in the right side drawers, all brand new. Did you open the cupboards and look out for things?The Keurig is also brand new and you could have asked the rentalCie(information provided in the villa) if you needed a new one (guests must have broken it) and it would have been replaced within the day. Rentals do not provide dishwasher pods nor laundry pods -even though I put a stock before the season and renew it every three months-, just a starter kit and guests are expected to buy theirs. There are no longer beach towels as guests keep leaving with it, and when I was here in May there were three beach chairs. Considering the level of renovation and care which is overall stellar in this villa, I would have appreciated your rating it 5 stars and sharing your remarks more constructively because they are extremely minor and it seems that everything could have easily been taken care of.. And finally a high chair can be rented easily at the rental office, no property offers a high chair. Here is my property manager's review after she inspected the villa The condo is open today, so I went to check it out. There are 2 towels and a washcloth. The ones that are in there now are not stained or torn, but I can’t speak to the ones that were there for their arrival. There also are amenities in the half bath downstairs. As they have their own rental, they should know that all they have to do is call us and we would get them whatever they needed. We state in all of our listings that a “starter kit” of amenities is included so that guests know that they have to either purchase or bring their own cleaners if they require more than what is provided. It would be insane if we were expected to provide everything for their entire stay. We have 190 properties!  I also checked the coffee maker. It works fine. It must have been user error. Let me know if you have any other questions!

First I was concerned, then as I continued reading, and understood that the guests' concern for cleanliness were absolutely obsessive, from checking fingernails in the carpet to complaining about vines in the landscape bushes, I became concerned for another reason. The owner does not think that" this review is positive" and you say you are being honest, and not disrespectful, while I do think this review is both dishonest and disrespectful and reading it, one might think the property is filthy whereas all my reviews show how clean it is. According to you, I should FIRE everybody (hmmm.. does that ring a bell?) my property manager and the cleaning crew for a few bugs (it is summer time, extremely humid, the summer guests tend to leave food all around) actually all the villas are inspected by Palmetto Pest Control, sprayed once a month and so I should FIRE them. I should also FIRE the cleaning crew because there are rings, and sand on the coffee table (which is brand new). I should also FIRE Palmetto Dunes Resort who maintains the grounds impeccably for vines in the bushes and poison ivy plant on the stairs What saddens me is that I spend a considerable amount of time and capital maintaining the villa and renovating it, and one biased review disrespects all the work done and all the five star reviews the villa usually gets If you wanted to be" honest," why not start with everything which is amazing (as yourself had to use the term) such as why not say a word about the open space, brand new, signature kitchen, the signature Ashley furniture in the living room, the two new sofas (instead of looking for fingernails), the exquisite Italian flooring in entrance, kitchen, half bathroom and laundry room instead of saying the carpet (which is two years old) needs replacing? Why not say the view is gorgeous, especially with the new panoramic windows, instead of saying there are vines in the bushes, and a dry dead plant outside? Why not read carefully my description of what has been renovated instead of focusing on what is not? Instead of complaining about the bedspreads (who washes bedspreads each week after guest's departure??? not even hotels do.. I change the bedspreads once a year and wash them twice a year) One truly positive and fair review would have been, the villa is amazing, a few concerns, easily solvable immediately by calling Palmetto Dunes for additional cleaning instead of bashing the villa? Would I return the compliment and say "YOU ARE FIRED?"

I am so happy we could communicate frequently and that I could answer your questions or give some tips or advice about the wonderful opportunities and spots Palmetto Dunes has ! It is always such a pleasure to have such pleasant guests, and interested in everything! Have a wonderful summer!